“Nice, friendly hotel with well equipped rooms and a breakfast buffee including hot, strong coffee and fresh fruit among many things. But, what makes this to best hotel is the service, I've never seen anything like it. I forgot my camera in a taxi and was devastated. I don't know how many cabs and taxi clients there is in Hanoi, but The personnel helped me to track it down and brought the police to the man who grabbed my camera from the car, while I was on a by the hotel arranged cruise in Halong Bay. They didn't accept my finders fee or money at all. They even ran after the taxi to the airport when we forgot our passports at the reception...