“I was there recently with my family. I agree that the place is a little far out from town (Old Quarters..etc..) but if you want quality sleep, this will be the place. Vietnam is a place where the 'honking' of the cars never stop. The hotel is also very clean.
We didn't need to communicate with any of the staff as we were on a packaged tour so we had our tour guide's assistance. So, we got our internet password..etc.. Obviously we didn't have problems with transportation either.
Breakfast spread was so-so. Nothing special. Except for breakfast, we had all our meals out of the hotel.
All in all, i'd recommend this place for those on tour.. and those looking for a little peace & quiet. If you're one who likes the night life & enjoy walking along the busy streets of Hanoi, then this is not the place for you. ”