“This hotel offers small, simple and clean rooms with all of the usual comforts like TV, fridge, etc. In fact, I would say it was a good value.
EXCEPT for their travel services.
We booked the infamous "Open Tour" bus ticket here and found out later that they had really overcharged us @ $35 USD.
They are supposed to be $21....and didn't find out until we had talked to other passengers who had all paid $21 for theirs. This may appear to be a small amount, but in Vietnam this is quite a bit of money. And they know that.
Just a note of warning. Shop around.
(We also booked a Halong tour which went pretty well. We came back here after it ended and had no problem getting our reservation filled.)”