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Both Samsung refrigerator warranty in Hanoi specifically and Samsung refrigerators in general must adhere to specific policies.
1.1. Duration of Samsung Refrigerator Warranty
Based on the common calculation method of many electronics and refrigeration companies, the warranty period is calculated from the date of purchase but does not exceed the warranty period calculated from the date of manufacture. According to Samsung's current regulations, the refrigerator warranty period is 24 months from the date of purchase and not more than 27 months from the date of manufacture. Therefore, before contacting the service center for warranty claims, customers should check the time of purchase and use of the refrigerator to determine if the product is still under warranty.
In this case, refrigerators are classified as products eligible for home warranty and repair directly at the customer's residence. This is due to the product's heavy reliance on electricity and water sources, as well as its considerable weight, making it difficult to move around.
1.2. Warranty Conditions for Samsung Refrigerators in Hanoi and Ho Chi Minh City
Samsung refrigerators are valid for warranty at Samsung refrigerator service centers in Hanoi and other authorized service centers nationwide if they meet the following conditions:
- The Samsung refrigerator is still within the warranty period from the date the customer requests warranty service.
- The refrigerator must be in its original condition, with intact labels, model, and serial numbers.
- The refrigerator malfunctions due to component quality or technical defects in the production process.
- The refrigerator is not among the cases rejected for warranty.
2. List of Samsung Refrigerator Service Centers in Hanoi
Samsung refrigerators stand out as one of the prominent products of the renowned Samsung brand today. Therefore, customers face no difficulty in locating official service centers for this brand. Below is a list of Samsung refrigerator service centers in Hanoi for readers to refer to and contact the nearest address for support as per regulations when they require warranty, repair, or cleaning services for their refrigerators.
| STT | Thông tin địa chỉ | Thời gian mở cửa | Ngày mở cửa | Số Hotline |
| 1 | 86 Phú Viên, Phường Bồ Đề, Quận Long Biên, Hà Nội | 8h00 – 17h00 | Thứ Hai đến thứ Bảy | (0243) 7349725 (0243) 7349726 |
| 2 | 26 Phố Vồi, TT Thường Tín, Huyện Thường Tín, Hà Nội | 8h00 – 17h00 | Thứ Hai đến thứ Bảy | (0243) 3852855 |
| 3 | 115 Hoàng Cầu, Quận Đống Đa, Hà Nội | 8h00 – 17h00 | Thứ Hai đến thứ Bảy | (0243) 5682431 (0243) 7373008 |
| 4 | 450 La Thành, Quang Trung, Sơn Tây, Hà Nội | 8h00 – 17h00 | Thứ Hai đến thứ Bảy | (0243) 3211188 (0243) 3255588 |
| 5 | 15 Phúc Lộc, Khu đô thị Vườn Đào, Huyện Đông Anh, Hà Nội | 8h00 – 17h00 | Thứ Hai đến thứ Bảy | (0243) 2052552 |
Additionally, customers can reach the toll-free hotline of the Samsung refrigerator service center at 1800-588-889. The hotline provides customer support 24/7 on all days of the week. Moreover, customers can also engage in online chat with Samsung advisors through the company's official website at https://www.samsung.com/vn.
We hope that the shared content above has helped readers understand the Samsung refrigerator warranty policies along with detailed information about official Samsung refrigerator service center addresses in Hanoi. It is our sincere wish that the article proves genuinely useful for you to refer to when you need to repair your family's refrigerator.
