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Facebook is undoubtedly one of the largest social media platforms today with millions of users posting about their daily lives to keep friends and family updated. Facebook also serves as an excellent video-sharing platform for various content like education or entertainment. However, Facebook often encounters errors, and most people are aware of that. One of the common issues reported by users is unable to view videos on Facebook. In this article, Mytour will share with you some simple yet effective ways to troubleshoot this issue.
How to Fix Facebook Video Playback Issues
Troubleshooting Tips for Facebook Video Playback on Android and iPhone
1. Check Network Connection
To watch videos across platforms like YouTube and Facebook, you need a stable network connection. You might be connected to a public Wi-Fi network with unreliable quality or speed, or your 3G/4G data plan might be depleted. To fix video playback issues on Android or iPhone due to weak network connection, try the following:
- Switch to a different Wi-Fi network.
- Switch between Wi-Fi and mobile data.
- Turn on/off airplane mode.
- Restart router/modem.
2. Force Close the App
Completely closing the app will force it to reload all the resources it has occupied so far, potentially resolving the issue for you. This is a simple fix that applies to any Facebook-related issues on both iPhone and Android.
3. Reboot your phone
If quitting and relaunching the Facebook app doesn't solve the problem, you should restart your iPhone and Android device to free up all temporary resources. This will help resolve software-related issues, including the inability to watch videos on Facebook Watch.
4. Toggle off Facebook Watch
Sometimes you might be unable to watch videos on Facebook because the Facebook Watch button has disappeared. To toggle the missing Facebook button, follow these steps:
Step 1: Open the Facebook app on your phone and tap on the 3 horizontal lines icon in the top right corner of the screen on Android or Menu button in the bottom right corner of the screen on iPhone. Then, select Settings & Privacy.
Step 2: Next, tap on Settings and find Shortcuts.
Step 3: In the Shortcuts section, tap on Shortcut Bar and toggle the VideoHome button (on Android) or Video on Watch button (on iPhone).
Finally, check if Facebook Watch is back to normal.
5. Clear web data in the Facebook app on iPhone
One way to fix Facebook video not playing on iPhone is to clear web data in the app. Here's how:
Step 1: In the Facebook app on iPhone, tap on the Menu button (3 horizontal lines icon) at the bottom right corner of the screen.
Step 2: Next, select Settings & Privacy > Settings. Then, find Media and Contacts section, and tap on Browser.
Step 3: Then, clear cookies and cache by tapping on the Clear button. You'll see a notification indicating when the web data was cleared.
If you're logging into Facebook via Safari on iPhone, you can clear Safari cache to fix Facebook video playback issues by going to Settings > Safari > and selecting Clear History and Website Data.
6. Clear data, app cache on Android for Facebook app
When you regularly use Facebook, files in the cache are stored on your phone more and more. If your phone's memory is insufficient, the Facebook app may stop playing videos. Some corrupted cache files may be the reason you're experiencing issues watching Facebook videos on your device. Therefore, you should delete these files from your device as soon as possible. To do that, follow these steps:
Step 1: On your Android phone, go to Settings > Apps or Application manager or Manage apps, depending on your device.
Step 2: Select Facebook from the list of installed apps on Android and tap on Storage.
Step 3: Tap the Clear Data and Clear Cache buttons to delete Facebook files and cache memory. Click OK to confirm the action.
7. Update the Facebook app
Just like any other app, each update usually brings new features, performance improvements, as well as bug fixes. So, if it's been a while since you updated Facebook, you should do it immediately to address any issues and enhance the user experience.
8. Uninstall and reinstall Facebook
If clearing cache and updating Facebook to the latest version isn't effective, you should uninstall the Facebook app and install a completely new release. This method may thoroughly fix the Facebook video playback issue. Latest links here:
- Download Facebook for Android
- Download Facebook for iPhone
B. Fixing Facebook video playback issue on computer
Not only Android and iPhone Facebook users encounter this issue. The problem of unable to watch Facebook videos also occurs on computers. Fortunately, you can also restore normal Facebook video playback after applying the following methods:
1. Clear web browser cache
The issue of unable to watch Facebook videos on computer might be due to the web browser cache. Therefore, you need to clear the web browser cache you're using to log in to Facebook. Mytour has detailed instructions on how to clear the web browser cache for Coc Coc, Chrome, Safari, Firefox, and you can refer to the following article:
- Learn more: How to clear web browser cache
2. Use a different web browser
Your current web browser may be experiencing issues. So, try logging into Facebook using a different web browser to see if the issue persists.
3. Update your web browser
You should always update your web browser, and if you haven't updated for a long time, that could be the reason you're having issues with Facebook videos on your computer.
So, in case you encounter Facebook video playback issues on your phone or computer, don't worry because you can completely resolve this issue with the measures shared by Mytour in the article. In addition to following the methods above, you can call the Facebook helpline, where support staff will assist you promptly.
