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To enhance customer satisfaction, starting from November 1st, Mytour introduces its innovative 365 Days Exchange Program for Electrical Appliances and Digital Devices available from Mytour Trading. Find out more details about the program below.
What is the 365 Days Exchange Program?
The 365 Days Exchange Program is a new initiative by Mytour, applicable to Electrical Appliances and Digital Accessories under Mytour Trading.
Accordingly, orders identified as technical defect items (manufacturing defects) within 365 days from the order date will be eligible for free doorstep exchange or 100% refund.
As of now, Mytour stands as the first e-commerce platform to implement a 1-for-1 exchange program within 365 days. With this program, Mytour reaffirms its commitment to customer protection and ensuring the provision of top-quality products. Consequently, online shoppers at Mytour e-commerce platform can shop with even greater peace of mind.
Details of the 365-day exchange program
Conditions for applying the 365-day exchange policy
- Commencement: Starting from 01/11/2023.
- Method: Exchange or Refund.
- Applicable Categories: Electrical Appliances and Digital Devices.
- Applying Seller: Mytour Trading.
- Brands covered by the program:
- Digital Devices (Applicable only to the following brands):
Brands currently participating in the 365-day exchange program (Source: Mytour)What should be noted when requesting product exchanges?
- Mytour will not accept exchanges in cases: Within 7 days from receipt, products are found to have technical defects and have been repaired. In such cases, Mytour will only support warranty if the product meets the conditions.
- For comparison or complaints, customers need to prepare additional evidence such as:
+ Video demonstrating the unboxing process from the initial external opening to inspecting the inner products.
+ Images showing defective products.
+ Images of the shipping label visible with the order code.
+ Condition of the box/package. Condition of the product inside.
Shopping at Mytour guarantees genuine products, 2-hour fast delivery, and free 365-day returns
Mytour is one of the leading e-commerce platforms in Vietnam. At Mytour, customers can find a variety of products ranging from books, office supplies, household items to phones, computers, TVs, refrigerators, and more. Moreover, Mytour emphasizes product quality, always ensuring genuine products with clear origins and accurate information to become a trusted shopping destination for Vietnamese consumers. Additionally, Mytour cares about after-sales policies to protect user rights with home returns within 365 days and product warranties.
Above are detailed information about the 365-day return program applicable to Electrical Appliances and Digital Devices under Mytour Trading. If you are unsure where to shop, Mytour is a highly suitable choice. Shop at Mytour today.
