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Zalo is a popular communication app in Vietnam. However, not every Zalo call goes smoothly, such as issues with call audio, making the other person unable to hear you.
In this article, Mytour will share with you 8 simple and highly effective ways to troubleshoot Zalo call issues where the other person can't hear you. Let's dive in!
Causes of Zalo call issues where the other person can't hear you
The issue of Zalo calls with no audio is often caused by the following reasons:
- Phone microphone is damaged.
- Microphone is not turned on.
- Microphone access not granted to Zalo app.
- Zalo app is faulty.
- Weak and unstable network connection.
- Phone software issue.
8 ways to resolve Zalo call issues where the other person can't hear
Adjusting the Microphone
Making phone calls on Zalo with the other person unable to hear accounts for 75% of issues related to the phone's microphone. One common scenario is the caller forgetting to turn on the microphone. It may sound trivial, but it's prevalent. Check the microphone icon on the Zalo call screen to ensure it's activated.
The second microphone-related issue is the covered recording part. In this case, the cover obstructs the incoming sound from the caller, rendering it impossible to be picked up by the phone. The solution is to replace the cover with one compatible with your phone.
If checking the above microphone issues doesn't resolve the problem, there's a possibility that your microphone is damaged. In this case, the best course of action is to take it to a phone repair shop for handling.
Grant Access to Zalo
Typically, when downloading Zalo, the app will request certain permissions, including access to the phone's microphone. If you accidentally pressed 'Deny,' Zalo won't be able to use the phone's microphone to record your voice during calls.
To remedy this: Access settings -> Select apps -> Choose permissions -> Select Microphone -> Enable the toggle next to the Zalo app icon.
Restart the app and phone
When making a Zalo call and the other person can't hear, it could be due to phone software or Zalo app glitches. The quickest way for the device to self-repair is to restart. Try exiting Zalo and reopening it. If the issue persists, proceed to restart your phone.
Enhance Wifi Speed
Another common issue causing your Zalo call to lose sound is weak Wifi or 3G, 4G signals. Typically, weak network signals result in audio distortion during calls, with sound being intermittent.
Based on these signs, you can identify and switch to a stronger network. If possible, consider upgrading your network plan to improve transmission speed.
Update the Latest Version for Zalo
Zalo call issues causing the other person not to hear may originate from the app itself. This is known as an issue from the developer. That's why developers often release new updates to enhance or fix issues from the old version.
Building on the above reason, updating to the latest version of Zalo is also a way to troubleshoot call issues. Here's how: Access the app store on your phone (Play Store or App Store) -> Search for the Zalo app -> Tap the update button (if available).
Normally, if your Zalo version is outdated, when searching for the app, you'll see the 'Update' button. If not, this method doesn't apply because the Zalo version you're using is already the latest one.
Log back into your Zalo account
Logging out and logging back into your account also helps resolve Zalo call issues where the other person can't hear. When you log in with a new session, your account undergoes a restart, addressing any issues from the previous login session.
Here's how: Access the Personal section on Zalo -> Tap the settings icon -> Choose Log out -> Enter your account and password to log back in.
Restore the Phone to Factory Settings
The almost final solution to self-troubleshoot Zalo call issues where the other person can't hear is to reset the phone to factory settings. This method can be inconvenient as it will erase non-original data added to the phone.
Before proceeding, consolidate your data and upload it to a cloud app, such as Drive, Dropbox, etc. Here's how: Access settings -> Go to the phone introduction or general phone information (depending on your phone type) -> Backup and reset -> OK.
After the reset, reinstall the Zalo app and use it as usual.
Check for the Other Person's Issues
If you've sequentially followed the troubleshooting steps above and the other person still can't hear your Zalo call, the issue may lie on their end. Therefore, when diagnosing the problem, you should also request the other person to check their own device.
Conclusion:
Above are 8 simple ways to troubleshoot Zalo call issues where the other person can't hear. You can easily perform these steps on your own. If after all the measures the issue persists, consider taking your phone to a reputable repair shop or use an alternative calling app.
- Read more: iOS Tips, Android Tips
