A Step-by-Step Guide to Transferring Money with Viettel Pay

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Frequently Asked Questions

1.

What are the steps to transfer money using Viettel Pay on my phone?

To transfer money with Viettel Pay on your phone, first, open the app and log into your account. Then, choose one of the transfer options: to a phone number, bank account, card number, or via cash transfer. Input the necessary details and confirm your transaction.
2.

Is it necessary to have funds in my Viettel Pay account for transfers?

Yes, you must have sufficient funds loaded into your Viettel Pay account to initiate any money transfer. Ensure that your balance covers the amount you wish to send.
3.

Can I transfer money to bank accounts using Viettel Pay?

Yes, you can transfer money to supported bank accounts using Viettel Pay. You'll need to enter the recipient's account number, the transfer amount, and confirm the transaction using an OTP authentication code.
4.

Does Viettel Pay charge fees for cash transfers?

Yes, Viettel Pay charges fees for cash transfers. While transferring money to phone numbers and bank accounts is free, cash transfers may incur additional charges depending on the method you choose.
5.

How do I upgrade to ViettelPay package 2 for transferring money?

To upgrade to ViettelPay package 2, open the app, select the Upgrade to package 2 option, and follow the prompts to confirm your personal information and complete the upgrade process.

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