Addressing Common Issues with the New Chip-Embedded ID Card and Solutions

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Ngày cập nhật gần nhất: 15/4/2026

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Currently, many citizens are facing difficulties with incorrect information on the chip-embedded ID card and QR codes not displaying the old ID number. This article guides you on how to resolve these issues.

Missing Old ID Number in QR Code on Chip-Embedded ID Card

Errors in Information on Chip-Embedded ID Card

Chipped CCCD number does not match information on other documents

Image: VNExpress

Currently, many citizens are facing difficulties with incorrect information on the chip-embedded ID card and QR codes not displaying the old ID number. This article guides you on how to resolve these issues.

Missing Old ID Number in QR Code on Chip-Embedded ID Card

Due to citizens not declaring their 9-digit ID card number in the population information collection form, many chip-embedded ID cards with QR codes do not contain the 9-digit ID number. To address this issue, citizens can follow two methods:

Method 1: Use a confirmation paper for the ID number

Regarding the issuance of confirmation papers for the ID number, Article 15 of Circular 07/2016/TT-BCA (amended and supplemented in Circular 40/2019/TT-BCA) stipulates the following:

Citizens are provided with a Confirmation Paper for the ID number in all cases of transitioning from a 9-digit ID card to a chip-embedded ID card.
When switching from a 12-digit ID card to a chip-embedded ID card, if the ID card is damaged, peeling, unclear (photo, ID number, and text), a Confirmation Paper for the ID number will be issued.

If the QR code in the chip-embedded ID card does not display the old ID number, citizens can use the Confirmation Paper for the ID number to conduct transactions and procedures.

Method 2: Contact the police where the chip-embedded ID card procedure was completed for supplementary information and updates.

Errors in Information on Chip-Embedded ID Card

In many cases, the chip-embedded Citizen Identification Card (CCCD) contains incorrect information. So, what should people do when the information on the chip-embedded CCCD is incorrect?

According to Article 23 of the 2014 Citizen Identification Card Law, when there is an error in the information on the chip-embedded Citizen Identification Card, citizens must go through the process of card replacement.

The procedures for replacing the chip-embedded CCCD in case of incorrect information are as follows:

The current procedures for replacing the Citizen Identification Card are regulated by Circular 07/2016/TT-BCA (amended and supplemented by Circular 40/2019/TT-BCA) as follows:

Step 1: Complete the Citizen Identification Card Declaration Form

Citizens fill out the Citizen Identification Card Declaration Form at the Administrative Management Police Team, district-level police, or at the Receiving and Returning Department at the district level (if implemented), or electronically fill out the form on the online public service information page.

Step 2: Process the replacement of the chip-embedded CCCD

Officers from the citizen identification management agency take photos and collect fingerprints of the person undergoing the procedure;
Return the Citizen Identification Card;

Step 3: Submit the required fee (if applicable).

Step 4: Officials from the CCCD management agency will issue an appointment letter to return the chipped CCCD to the individual completing the card replacement procedure.

Step 5: Receive the results at the application submission location or have them delivered via postal service.

According to Circular 59/2019/TT-BTC, when there are errors in the information on the chipped citizen identity card due to the fault of the citizen identity card management agency, individuals are exempt from the fee.

Additionally, if errors result from the individual's mistake, the fee for replacing the chipped CCCD is 50,000 VND/card if replaced after July 01, 2021, and 25,000 VND/card if replaced before July 01, 2021.

Chipped CCCD number does not match information on other documents

Image: Vietnamnet

When transitioning from the 9-digit ID card to the chipped CCCD, the card's number will undergo changes. This relates to almost all personal documents of citizens. Therefore, when switching to the chipped CCCD, citizens must make adjustments/updates to the following documents:

Update social insurance information, health insurance card
Modify passport
Update bank account information
Change tax registration information

The reasons why it's necessary to change are detailed in the article on 24h Technology, which lists 5 types of documents you need to update information after obtaining the chipped CCCD. Feel free to refer to it.

Here is a compilation of 3 common issues after receiving the chipped CCCD. If you have any more questions, please comment below!

Source: Legal Library

Explore more:

During the pandemic, avoid gatherings - pocket this Zalo guide on making CCCD
Without a birth certificate, can residents get a CCCD at their temporary residence?

Frequently Asked Questions

What should I do if my chip-embedded ID card does not display my old ID number?

If your chip-embedded ID card does not display your old ID number, you can use a Confirmation Paper for the ID number. This paper is issued for individuals transitioning from a 9-digit to a chip-embedded ID card or if the old card was damaged.

How can citizens rectify incorrect information on their chip-embedded CCCD?

Citizens must undergo a card replacement process to correct any inaccurate information on their chip-embedded Citizen Identification Card. This includes filling out a declaration form and paying the applicable fees based on the reason for the error.

Is there a fee for replacing a chip-embedded CCCD with incorrect information?

Yes, there is a fee for replacing a chip-embedded CCCD if the error is due to the individual's mistake. The fee is 50,000 VND if replaced after July 01, 2021, and 25,000 VND if replaced before this date.

What documents need updating after receiving a chipped CCCD?

After obtaining a chipped CCCD, citizens must update several documents, including social insurance, health insurance cards, passports, bank accounts, and tax registration information to reflect the new ID number.

Where should I go to get a confirmation paper for my ID number?

You can obtain a confirmation paper for your ID number by visiting the police station where your chip-embedded ID card procedure was completed or by following the guidelines set in Article 15 of Circular 07/2016/TT-BCA.

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