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Setting a Zalo passcode helps users achieve the highest level of security, requiring anyone wanting to access information within Zalo, including logging in and viewing messages, to pass through this security layer. However, if you happen to forget your Zalo passcode, it can create unnecessary complexity. In such cases, simply set a password for your phone for convenience and consider removing the Zalo security code to avoid hassle with each Zalo usage.
Handling the Situation When You Forget Your Zalo Passcode on Your Phone
Guide to Overcoming Forgotten Zalo Security Code and Passcode
If you forget the Pin or Zalo passcode on your phone, currently, there is no way to retrieve the passcode.
The simplest solution is to uninstall Zalo from your phone - meaning you remove the Zalo app from the device you are using -> then proceed to download and reinstall the app -> at that point, Zalo on your device will no longer have a passcode, and you can use it normally again.
The image above depicts the interface when setting a password for Zalo passcode
Note about Zalo Passcodes
- Zalo passcodes only apply to a single device. Therefore, if you set a Zalo passcode on your device but log in on another phone, Zalo will no longer have the passcode (it only locks on the other device, not on the new one).
- If you uninstall Zalo and reinstall it, all conversation data will be lost. Hence, before deleting Zalo, it's advisable to back up data to preserve important information and avoid loss when removing the app. You can log in on another device to perform backing up Zalo messages on iPhone, Android, and then proceed to uninstall Zalo.
- Currently, for security, Zalo has a 3-layer protection mechanism: first is setting a password to log into Zalo - you can change the Zalo password if needed, second is setting a passcode to open Zalo, and third is setting a passcode for each Zalo conversation.
In summary, setting a login password for Zalo is mandatory, while setting a Zalo passcode or passcode for each conversation may be optional. In case you unfortunately forget the passcode, follow the guide to recover your Zalo security code introduced above. Wishing you success and efficient use of the Zalo app.
Sometimes, Zalo locking issues can also lead to ZaloPay lockouts. If you encounter this situation, you can find solutions in the article linked here.
- Explore More: ZaloPay Account Lockout
