All the Ins and Outs of Panasonic Air Conditioner Warranty

Panasonic is known as a leading global brand. Among its electronic devices, Panasonic air conditioners are a popular and trusted choice. When it comes to electronic appliances, users need to be aware of the warranty policy when encountering issues. In this article, Mytour provides comprehensive information about Panasonic air conditioner warranty for our readers.

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Panasonic Air Conditioner Warranty Period 

The warranty period for Panasonic air conditioners is divided into 2 separate cases. Specifically:

• Case 1: Customers who have activated the electronic warranty or presented a valid financial invoice:

• For Panasonic air conditioners in the Vietnamese market, the company accepts a warranty period of 1 year from the purchase date but not exceeding 24 months from the invoice date (manufacturing).
• Specifically, the purchase date will be displayed on the phone as the date of activation of the electronic warranty. Alternatively, the purchase date is determined based on the purchase date shown on a valid financial invoice.
• Case 2: Customers who have not activated the electronic warranty or cannot present a valid financial invoice:

The warranty period for Panasonic air conditioners will be calculated within 15 months from the manufacturing date.

The warranty exclusion for Panasonic air conditioners (100)

Similar to other Panasonic product lines, certain Panasonic air conditioner cases are not covered by the warranty, even with a valid invoice and fully activated warranty voucher. These cases include:

• During transportation, if the product is damaged, installed incorrectly according to the user manual, used improperly with incorrect voltage and power sources, or stored improperly (accumulation of dirt, insects entering the unit, foreign objects inside the unit, etc.)
• Air conditioners that have fallen or been damaged by external factors, lightning, fire, or accidents caused by natural disasters.
• Differences between the machine number on the product and on the warranty voucher, or scratched and erased machine or warranty voucher numbers.
• Invalid information on the warranty voucher.
• Failure to register electronic warranty.
• Internal components of the unit have been disassembled or repaired outside of the official Panasonic service center.
• The seal from the Panasonic air conditioner factory has been torn.
• Failure to use the product according to the instructions and ensure safety as specified in the user manual.

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Activation and Warranty Lookup for Panasonic Air Conditioners

To avail the full warranty policy for Panasonic air conditioners, users need to be aware of the following information:

Warranty Lookup for Panasonic Air Conditioners

Methods to Check Panasonic Air Conditioner Warranty

• Method 1: Contact Panasonic Customer Care Hotline

• Step 1: Customers call directly to the customer care hotline number: 1800.1593 or 1800.6150
• Step 2: To assist in specific inquiries, staff will ask you to provide the machine Serial and Mode numbers of the air conditioner, as listed on the warranty voucher or product for easy lookup.
• Step 3: Customers will wait for about 5 minutes while the lookup department conducts the search. Afterward, they will call you back and provide warranty information.

• Method 2: Contact Authorized Dealers

After successfully activating Panasonic air conditioners, customers will receive direct notification messages on their phones. If users do not receive messages, they can contact authorized dealers with evidence of activation images for assistance.

Activate Panasonic air conditioner warranty 

There are also 2 methods for users to activate Panasonic air conditioner warranty, and users can follow these methods to complete the process:

• Method 1: Activate with the assistance of installation technicians

• Step 1: Customers contact the hotline at 1800.1593 to request assistance from installation technicians for activation.
• Step 2: During the discussion with technical staff, they will ask for accurate and complete information including: your name, installation address, and a handy phone number to receive messages from Panasonic. That message serves as your authorization for them to activate Panasonic air conditioner warranty on your behalf.
• Step 3: When Panasonic sends the message, you need to respond whether you want to receive a call from customer care representatives by typing C or K, then send it to 8050. Once confirmed, the activation process will continue.
• Method 2: Activate via SMS

• Step 1: Users compose a message following the template: Pana BH [Appliance Type] [Serial Number] and send it to 8050.
• Step 2: Please provide information according to the template: Pana HT [Full Name] DC [Address] and send it to 8050.
• Step 3: Customers contact the Authorized Service Center or Panasonic Dealers during office hours (working every day, including holidays) for the best advice and assistance.

Panasonic Customer Care Hotline 

The Panasonic Customer Care Hotline is established to assist and answer customer inquiries about:

• Essential information about services and products
• Guidance on how to use the products
• Support in providing information about warranty policies
• Receiving and handling complaints, feedback,...

To contact the Panasonic Customer Care Hotline, you only need to call the hotline 1800.1593 with a charge of 0 dong for each call. The customer care department operates from Monday to Sunday with the following hours: 8:00 AM – 12:00 PM and 1:00 PM – 5:30 PM.

Panasonic Service Center in Binh Duong 

For residents in Binh Duong, here are the essential details about the Panasonic Service Center that you need to know:

• Address: 903 Cach Mang Thang 8 Street, Thu Dau Mot town, Binh Duong province
• Hotline: 0274.3818.262

When you visit the service center, any issues regarding Panasonic air conditioner warranty will be promptly and attentively resolved by our staff. If you can't visit the service center in person, please call us on the hotline for timely assistance with your current issue.

Panasonic Service Center Ho Chi Minh City 

• Address and hotline:

Panasonic Service Center Hanoi 

This article provides comprehensive information on the Panasonic air conditioner warranty policy for those interested. To purchase genuine Panasonic air conditioners at competitive prices without the hassle of going to a store, visit Mytour - where you'll find a variety of Panasonic air conditioner models with extremely attractive deals, quality service, and fast delivery.