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What is Samsung Care Plus?
Samsung Care Plus is an exclusive warranty service package for devices such as Samsung Galaxy smartphones and tablets. Accordingly, users can enjoy privileges regarding comprehensive warranty policies, especially for cases where the product is broken or water damaged.Additionally, users are entitled to device protection benefits up to twice the retail price of the device with a maximum duration of 2 years. Moreover, users may be provided with a completely new device if the total repair cost is equal to or greater than 85% of the retail price of the device.Alongside, the warranty process is extremely straightforward with free delivery service. Hence, users can completely rest assured when using this service package!The privileges of Samsung Care Plus for Samsung Galaxy phones
When using the Samsung Care Plus service package, users can enjoy the following privileges:- For cases where the product is damaged, broken, or waterlogged, you will have one year of free protection. However, to be supported, customers need to notify the Samsung Care Plus customer service department within 14 days from the date of the phone encountering an issue.
- Additionally, you will receive an additional 1-year warranty from Samsung. Extending the total warranty period to a maximum of 2 years from the activation date.
- If the phone encounters unexpected accident damage and still falls within the warranty scope, you need to pay a service fee depending on the value of the device.
- If the phone is damaged up to 85% or no longer repairable, customers need to pay a service fee (as well as the total cost of previous component-free repair expenses) to exchange for a new device.
- Moreover, the Samsung Care Plus service will include an exclusive card for customers when purchasing Galaxy Z Elite products.
- Additionally, with the Samsung Care Plus service package, customers can use business class waiting rooms at airports, receive priority support when calling the 24/7 hotline, and receive technical support at home.
What services does Samsung Care Plus include?
Samsung Care Plus Support Services
- For cases where the device encounters accidental damage from drops and water immersion, Samsung Care Plus provides free device repairs.
- For technical and electrical faults, Samsung Care Plus will extend the warranty period.
- The support and warranty process is extremely simple: Customers just need to submit a repair request through the Samsung Care Plus customer care center website https://vn.careplus.co or call the hotline number 1800 588 855 and press 3.
- Samsung Care Plus accepts damaged devices and returns fully repaired devices free of charge within 5 to 8 days.
- Global protection for up to 60 days when traveling abroad.
Which cases are not covered by Samsung Care Plus?
- Devices accidentally lost or stolen.
- Devices that have been modified/had hardware or software components replaced.
How will the Samsung Care Plus service package be applied?
The Samsung Care Plus service package will be applied as follows:- Samsung Care Plus will be applied to Samsung Galaxy phones sold and warranty activated via SMS 6060 in Vietnam.
- The value of the Samsung Care Plus warranty package will depend on the value of the device.
- Samsung Care Plus has a warranty period of 1 year from the date of activating the device warranty.
- Samsung Care Plus supports repairs up to 50,000,000 VND.
How to purchase Samsung Care Plus and where to buy it?
To own the Samsung Care Plus service package, you can visit the nearest Mytour store to purchase, or users can activate the service within 30 days of purchase.Furthermore, after activating the warranty package, you can use the device with peace of mind without worrying about damage or technical issues and regularly check the warranty package status through the Samsung Members app!Conclusion
Mytour has compiled all the essential information about the Samsung Care Plus service package. Hopefully, the article will be a useful reference for you!
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