Apple's Silent Service Fee Deductions Spark User Outcry

Currently, paying for Apple services via MoMo wallet has become a prevalent and satisfying method for many users due to its speed and convenience on their mobile phones. However, recent user complaints highlight Apple and electronic wallets silently deducting service fees, even when users haven't subscribed to any paid apps. Let's uncover the truth in today's article with Mytour Supermarket.

Apple and Electronic Wallets: The Hidden Fee Saga

In today's era, online payments are increasingly becoming a trend. With just a phone connected to the internet and pre-registered payment services, you can make transactions anytime, anywhere. Among these, MoMo wallet stands out as a beloved application for many, offering diverse utilities.

MoMo Wallet: A Preferred Application

For users of iPhones or other Apple products, there is a cost associated with accessing certain apps to fully experience the device's features.

To pay for Apple services using Momo, you only need to set up following these steps:

Access App Store > Apple Account > Payment Management > Add Payment Method > MoMo E-Wallet > Complete.

Steps to Set Up Apple Service Payments via MoMo

In addition to its smart payment capabilities, many users have recently voiced concerns about Apple and MoMo silently deducting service fees labeled as Apple Service. This has left users puzzled as they haven't subscribed to any paid apps.

Users Experience Inexplicable Deductions with Apple Service Label

Upon encountering this situation, users quickly reached out to Apple's customer care seeking answers. However, the hotline operator asserted that the company does not charge any fees except for the registered iCloud storage plan at a rate of 19,000 VND per month.

Subsequently, this customer also contacted MoMo to clarify the issue. However, MoMo's response emphasized that the app cannot randomly deduct user funds as Apple adheres to strict privacy policies and will not disclose customer information without actual transactions from the Apple ID.

Customer Feedback on Apple and MoMo

It is reported that users have also double-checked and confirmed that they haven't subscribed to any equivalent paid apps, except for canceling the Apple TV+ subscription since December 2022. Therefore, this issue remains unresolved, and users cannot find the reason why they are inexplicably charged.

Users Unable to Comprehend Service Fee Deductions

In reality, many users have faced the situation of Apple and electronic wallets silently deducting service fees without understanding the underlying reasons. If this issue persists, it will significantly impact customer rights.

MoMo representatives also stated that their electronic wallet does not have an automatic payment feature, as this mechanism comes from the App Store app repository. Automatic payments occur based on user choices when purchasing any paid apps, and MoMo does not automatically deduct fees without user downloads of paid apps.

Apple Store Implements Automatic Payments

After encountering the case of being charged without clear reasons, users need to check all paid apps on their devices through the following steps: Settings > iTunes & App Store > Apple ID > Subscriptions.

If users still cannot find the corresponding payment after checking their devices, they should immediately contact Apple's support center for clarification.

Apple and electronic wallets silently deducting service fees raise numerous questions among users, eagerly awaiting a satisfactory response from the company. We hope the insights shared in today's article from Mytour Supermarket will provide you with valuable information.

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