Can a Baemin driver account be reactivated if locked?

Is it possible to reactivate a locked Baemin driver account?

Can a locked Baemin account be reopened and registered again?

1. Reasons Behind Baemin Driver Accounts Being Locked

Baemin notifies about cases where drivers violate regulations; depending on the severity, accounts will be temporarily or permanently locked. Such locked accounts won't receive payment for orders. Hence, if you engage in any of these violations, your Baemin account will be locked:

- Incorrect Delivery Operations: In Baemin's delivery protocol, executing correct delivery operations is crucial to avoid the risk of account suspension. Incorrect delivery operations include:
+ Purchasing food from the wrong location as requested by the customer. For instance, if the customer wants KFC fried chicken but you purchase from Popeyes.
+ Failing to notify the customer about the delivery but autonomously completing the order, placing and delivering it to the customer.
+ Not uploading all 3 required photos (including food photo, receipt photo, or restaurant photo, and delivery destination address photo) during the 'Food Delivery' task.

- Fraudulent Activities: If the system detects driver fraud, Baemin will automatically lock your account:
+ Collaborating with customers/restaurants to create fake orders. In reality, no orders are delivered by the driver.
+ Editing or missing photos of receipts, food, or destinations before uploading, failing to meet Baemin's requirements.

+ Inconsistent app time and real-time delivery. For instance, marking an order as completed before the customer actually receives it.
+ Delivering/purchasing food to the wrong address, not meeting the customer's requirements.

Baemin locks accounts due to driver fraud and incorrect delivery operations

2. Signs of Baemin Driver Account Locking

To ensure transparency in the collaboration between drivers and Baemin, as well as between drivers and customers, and to provide the best quality service, Baemin regularly manages drivers through its system. Upon detecting violations of Baemin's policies and codes of conduct, the system will automatically lock your account.

When an account is locked, Baemin will proactively send SMS and email notifications to inform you about the start time of the suspension and the reason for the account lock.

3. Unlocking Your Locked Baemin Account

Upon receiving a notification of account lock from Baemin, carefully read the email to determine whether your account is permanently locked or temporarily suspended for x days.

* Permanent Lock:

When notified of a permanent lock on your Baemin account, review when you initially registered with Baemin. If you registered as a Baemin partner before August 15, 2019, you're eligible for contract termination. Visit the office at 142 Nguyễn Đình Chiểu, Ward 6, District 3, Ho Chi Minh City to resolve it with the staff. However, if you registered after that date, Baemin can unilaterally terminate the contract.

* Suspension for 'x' days (x represents the number of days Baemin suspends cooperation):
+ Presentation required as stated in the email notification. To ensure timely reactivation, visit the Baemin office before the presentation date.
+ No mention of presentation: After the suspension period ends, your account will be reopened and operate as usual.

You can contact Baemin's hotline at 19003040 for the best support.

4. Can a Baemin Driver Account be Reactivated after being Locked?

Answer: When a Baemin account is permanently locked, it cannot be reactivated or re-registered. However, if you still want to become a driver for ride-hailing or food delivery apps, you'll need to borrow someone else's account to register with Baemin again or consider signing up for Now, Gojek, Grab, etc.

Therefore, when signing up for Baemin food delivery, it's crucial to thoroughly read the regulations to avoid account lockouts, especially permanent ones for Baemin drivers.