Can a Gojek driver's locked account be reactivated?

Similar to Grab, Gojek (formerly GoViet) also establishes rules and policies for their ride-hailing drivers. Drivers need to read and comply with these guidelines to avoid violations and handle Gojek driver account locks.

How to unlock a locked Gojek account?

1. Reasons Behind a Locked Gojek Driver Account

According to Gojek regulations, driver accounts are often locked for the following reasons:
- Rapid completion of trips: Completing a Bike trip in less than 13 minutes or a Food delivery in less than 7 minutes significantly increases the likelihood of an account lock. To avoid this, limit accepting short trips or, if you finish a trip too quickly, wait at the drop-off location to comply with the specified time.
- Double bookings per day: Negotiate with customers who want a round trip to avoid situations where they book twice on the app for extra points. This practice can lead to Gojek locking your app.

To prevent account locks on Gojek, familiarize yourself with the policies outlined by Gojek, especially avoiding the three scenarios mentioned above.

How to identify if your Gojek account is locked

2. Signs of a Locked Gojek Driver Account

Apart from checking within the Gojek app, you can easily determine if your Gojek account is locked by examining your withdrawal transactions. Navigate to the withdrawal section and click the 1đ button; if the following line appears, it indicates your account is locked:

Contact Customer Support -> Locked.

3. How to Unlock a Locked Gojek Account

Depending on the case, the success rate of unlocking a Gojek account varies. Many suggest that unlocking a 14-day suspended app has a higher success rate if you know the specific violation, provide clear evidence. However, for 24-hour or permanent suspensions, the success rate is lower.

When your account is locked, contact Gojek hotline at 1900.633.925 or click on 'Send us an email' for assistance, evaluation, and resolution by Gojek staff.

Note: When your account is locked, you have 15 days to request assistance from Gojek. Beyond this period, Gojek will not accept resolutions.

4. Can a Locked Gojek Driver Account be Reactivated?

As mentioned earlier, there are various reasons for a Gojek account lockout. Severe violations lead to permanent suspension, while minor offenses may result in warnings and subsequent support for reactivation. However, re-registering with a previously registered account is not allowed. You can only register as a Gojek driver using someone else's account. Alternatively, instead of partnering with Gojek, you can register with other platforms like Grab, Baemin, Now, etc.

With the information shared here, it is hoped that you now understand the reasons behind a Gojek driver account lockout and the effective process for reactivation, ensuring a seamless experience with the Gojek app and avoiding situations where Gojek locks your account.