Can a Now Driver Account Be Reactivated if Locked?

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Why Do Now Driver Accounts Get Locked?

Many readers, especially Now drivers (shippers), wonder if a locked Now driver account can be reactivated. Refer to the following article to find out how to easily reopen your account.

For ride-hailing and food delivery apps, when partner drivers violate the rules, their accounts are suspended, including Now. When an account is locked, drivers will temporarily stop receiving orders. If your Now driver account is locked, read the reasons and steps below to efficiently reopen your account.

What causes a Now account to be locked and how to reopen it

Why Do Now Driver Accounts Get Locked?

When Now shippers violate Now's regulations while delivering, their orders will be temporarily suspended. Refer to the reasons for Now account lockout to avoid violations and ensure efficient operation as a shipper on Now. Depending on the situation, Now may permanently or temporarily suspend a driver's account for a certain number of days.

* Reasons for Permanent Now Account Lockout

- Dishonest behavior, fraud:
+ Sharing and Selling Now accounts.
+ Using software to change location, manipulate order acquisition, causing significant disruption to the Now system.
+ Fraudulent order placement to benefit from promotions, shipping fees, such as self-ordering or having acquaintances place and receive orders.

* Reasons for Now Account Suspension for a Certain Number of Days (x ranges from 3 to 14 days):

Violating the following errors may result in your account being suspended for 3 to 14 days, and repeated violations may lead to permanent suspension:
- Failing to submit required documents as specified by Now.
- Violating Now's code of conduct.
- Failing to generate orders for several days.

Call Now's hotline or perform actions on the app to unlock your suspended Now account.

Unlocking a Locked Now Account

If your Now driver account is locked, contact Now's hotline at 1900 2042 for assistance. Alternatively, if you're using Now app version 9.16 and violated the rule of not generating orders for several days, you can take action within the app. Click on 'Your orders are temporarily suspended: Tap to unlock your account' then enter the accurate and complete information requested by the app to request reopening.

Can a Locked Now Driver Account Be Re-registered?

For each violation, Now will suspend your account for 'x' days or permanently lock it. If it's a temporary suspension, you can reopen it to resume receiving orders. However, if your account is permanently locked, you cannot reopen or re-register it unless you use someone else's account to register for food delivery services like Foody or Now.

If your Now driver account is suspended for 'x' days, follow the above method to reopen it. If your account hasn't been suspended yet, refer to the reasons for account suspension to avoid being suspended like other drivers.

Loship also implements policies of temporarily suspending operations for 'x' days or permanently locking accounts. If your Loship driver account is suspended for 'x' days, you can reopen it by contacting the hotline or sending an email. However, make sure to carefully read the code of conduct to avoid violating Loship's regulations.

Read more: Can a Loship driver account be re-registered if locked?

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Frequently Asked Questions

What are the main reasons why a Now driver account gets locked?

Now driver accounts can be locked due to violations of regulations, such as dishonest behavior, sharing accounts, or using software to manipulate orders. Additionally, failing to submit required documents or not generating orders for several days can lead to temporary suspensions.

How can I reactivate my locked Now driver account efficiently?

To reactivate a locked Now driver account, contact Now's hotline at 1900 2042 for assistance. If your account is temporarily suspended, you can also use the Now app to follow prompts that allow you to unlock your account.

Is it possible to re-register a permanently locked Now driver account?

No, if your Now driver account is permanently locked, you cannot reopen or re-register it. The only option would be to use another person's account for food delivery services like Now or Foody.