Canceling an order on Lazada for quick refunds, easy steps

Various order statuses require different cancellation methods on Lazada. Below, Mytour will guide you on canceling orders on Lazada during shipment, after payment, and when packaged.

Canceling an order on Lazada before packaging

You can only follow this method when your order is in Unprocessed or Waiting for shipment status. If the order has been handed over to the shipping carriers, Lazada platform will not support cancellation through this method.

On desktop

Step 1: First, you need to access the lazada.vn website and log in to your account.

Step 2: Choose the Account section and then select My Orders

Step 3: The list of placed orders will appear; click on the order you want to cancel

Step 4: The detailed information of the order will be displayed; then, click on Cancel

Step 5: In the Cancel Order Request section, you will need to follow these steps:

• Select the reason for canceling the order
• Check the box 'I have read and agree to...', finally, click confirm to cancel the order.

On mobile

Step 1: Log in to your Lazada account on the mobile app, then, in the account section, in the My Orders part, select the Awaiting Shipment category

Step 2: The list of orders being processed will appear, choose the order you want to cancel

Step 3: Click on the Cancel button

Step 4: In this step, you will need to perform the following steps:

• Tick the checkbox next to the product you want to cancel
• Select the reason for canceling the order
• Enter any additional comments you want to send to Lazada (if any)
• Press the Submit button to cancel the order

Through the hotline

Canceling an order on Lazada before packaging is quite simple by calling the hotline:

Step 1: Contact Lazada's hotline at 19001007, the call rate is 1000đ/minute, then press 1 to select the Vietnamese language.

Step 2: To cancel the order, press key 2

Step 3: Enter the information about the order number you want to cancel and end with the # key

Step 4: Press the number 9 to confirm the cancellation of the order

There are a few points to note when performing these steps:

• The phone number you call the hotline must match the one you registered for placing the order
• This cancellation method only applies to orders with a single product
• Lazada will take about 2 hours to process your order cancellation request. Once processed, Lazada will provide feedback via Email.

Canceling an order placed on Lazada via CLEO chat

Step 1: At the end of the account section, click on the Chat with CLEO option

Step 2: Choose the Cancel Order section, then proceed to select I want to cancel the order

Step 3: Choose the order you want to Cancel, then select the Product to cancel and press Cancel product

Step 4: Choose the reason for canceling the order, then Press agree to cancel the order

How to cancel an order on Lazada during shipping

The only way to cancel an order on Lazada during shipping is to refuse to accept the delivery when the shipper arrives. You can politely refuse when the shipper calls, claiming you made a mistake in the purchase but couldn't cancel in time, asking them to return to the shop for assistance. Alternatively, you can choose not to answer the call when the shipper calls, though Mytour does not recommend using this method.

Moreover, refusing to accept the delivery from the shipper may result in Lazada locking your account for Cash on Delivery (COD) payments. In that case, you can only use prepaid payment methods.

How to cancel an order on Lazada after packaging

Canceling an order on Lazada after packaging cannot be done directly through the account, CLEO chat, or hotline support once the order is packaged. To cancel the order, you can directly contact the Shop to request cancellation. However, the cancellation at this point will depend on the Shop's policies.

Frequently Asked Questions

For each status of the order, there is a different method of canceling the order on Lazada. Consequently, there are numerous frequently asked questions surrounding these issues. Therefore, Mytour has compiled and answered some of these common questions for your reference.

Is canceling an order on Lazada eligible for a refund?

When performing the method of canceling an order on Lazada after payment, whether a refund is issued is a common concern. According to Lazada's regulations, orders that have been prepaid will be refunded after the successful return of the order to the supplier.

Is there any consequence to canceling Lazada orders multiple times?

If your order cancellation rate on Lazada is high, you may face a lock on Cash on Delivery (COD) payments, and only prepaid payment methods can be used.

You will be eligible for Cash on Delivery (COD) payment again when the order cancellation rate stabilizes and meets Lazada's conditions.

Do you retain discounts when canceling orders on Lazada?

After canceling an order on Lazada, the applied promo codes and discounts will not be refunded and cannot be used for subsequent orders.

How long does it take for a refund after canceling an order on Lazada?

If you've prepaid for an order using online methods like bank cards, ZaloPay, Momo, the system will refund the amount back to your card. However, the refund process may take some time, ranging from 5 to 15 working days, depending on the issuing bank.

If you paid with a digital currency, Lazada will issue a new digital currency code within a day.

If you cancel an order that is on its way to you and choose not to accept the delivery, you'll need to wait for the item to be returned to the supplier. Only then will Lazada initiate the refund, which may take longer.

So, Mytour has guided you through the cancellation process on Lazada at different stages, including canceling during shipping, after payment, and after packaging. Thank you for following our article!

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