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Hear from our staff about their journey with the restaurant renowned for its toughest employee training program in Hanoi!
From individuals with basic restaurant skills, who were just beginners, to professional and dedicated staff, the team at Chen By NamChen has transformed like rough gems polished a hundred times into shining gems.
Join us in listening to the staff of Chen Restaurant share their experiences with the restaurant known for its rigorous employee training program in Hanoi!
Chen By NamChen resembles a meticulous gem polisher, tirelessly perfecting day in and day out…
1. What has the elderly security guard learned from Chen By NamChen?
Unlike many other restaurants that often focus solely on refining their staff and chefs, Chen By NamChen aims for absolute synchronization in the quality of its entire team, from management and chefs to servers, receptionists, and security guards.
If you visit Chen By NamChen, you'll certainly encounter two security guards with radiant smiles, always eager to assist customers.
If you pay close attention, under the sun, those two will carry a large fluffy towel pole, meticulously wiping every seat cushion for the guests.
It's a beautiful sight seldom seen elsewhere! It all stems from the care and attention to the smallest details of customer experience at Chen By NamChen.
2. The initial lesson for employees: “Customers aren't gods; they're distant relatives returning home”
Throughout their tenure at the restaurant, every Chen By NamChen staff member internalizes a mantra: “Greet guests as if welcoming distant relatives back home”
Warm smiles akin to welcoming distant relatives back to the family
Ms. Vu Thi Hanh (26 years old) – currently serving as Assistant Manager at Chen By NamChen's Doan Tran Nghiep branch – shares: “Regardless of our role in the restaurant, when we first join, we learn the basics: greeting guests, cleaning tables meticulously, arranging seats promptly, then progressing to grilling, carving meat, and tableside service”
Ms. Hanh also revealed that in their early days here, many times the managers, assistant managers, and even the restaurant directors didn't hesitate to roll up their sleeves and demonstrate the smallest tasks like table wiping or grill plate replacement to each employee. Employees who haven't met the restaurant's standards aren't allowed to serve customers.
Regardless of their role, restaurant staff must learn basic serving skills during meals
“We're always reminded that no matter what happens, we must sincerely apologize to the customer first. If the customer isn't happy, then the restaurant is at fault no matter the reason,” Ms. Hanh added.
3. Cook as if you're cooking for your dearest loved one!
Although service staff may be trained from scratch, the chefs stepping into the restaurant must possess cooking skills meeting the restaurant's standards. However, at Chen By NamChen, no matter the level of expertise, chefs must still learn anew – learning to cook for guests as if cooking for their dearest loved one.
Chen By Nam Chen's chefs must learn to cook as if they're cooking for their dearest loved one
Chen's chefs must learn to stay up all night to watch over a simmering pot for eight hours straight, ensuring that the hotpot guests enjoy is flavorful from the meat, naturally sweet from the bones, and most refined.
They must unlearn relying on MSG, artificial flavorings, preservatives, etc., to instead strive to enhance the natural sweetness of the dish without the aid of harmful chemicals for their customers' health.
They must learn to cook a dish and infuse it with all the care and reverence reserved for their most beloved ones.
“Treating customers like family, like our own loved ones, providing them not only delicious but also nutritious meals is what Chen teaches us and reminds us not to forget every day,” shared Mr. Do Viet Tu (35 years old), the chef at Chen By NamChen.
Treating customers like family, like our own loved ones, providing them not only delicious but also nutritious meals…
4. Chen By NamChen – Staff training is a ‘resistance war’
Mr. Le Hung Nam – Director of Chen By NamChen restaurant, shared: “We understand that the restaurant's training process for employees is quite rigorous and time-consuming, so we offer long-term employment commitments to provide a conducive learning environment and to instill a greater sense of responsibility towards serving customers for each employee”
Chen By NamChen has continuously improved, trained, and set strict requirements for its staff
It's precisely this continuous improvement, training, and strict requirements for this staff that have made Chen By NamChen one of the leading brands in both food quality and service quality among premium hotpot restaurants in Hanoi.
You can visit Chen By NamChen and experience the top-notch quality of food and service at its 3 unique locations in Hanoi: No. 18 Doan Tran Nghiep, the newly opened branch at No. 43 Giang Vo, and the upcoming branch at No. 116 Hoang Ngan opening this winter.
Explore amazing deals up to 20% off for the September 2nd holiday at Chen By NamChen!
Discover more with Hoàng Nguyên.
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