Buzz
Despite diligently addressing customer complaints, streamer PewPew still faces an uphill battle.
Right after hot girllivestreaming online sales M.L gets aired on VTV due to the storage not being able to present the necessary legal documents for the goods, public attention doubles as PewPew had previously collaborated with this individual in a live session. The male streamer promptly takes proactive steps, assuming responsibility and reassuring viewers:
'We have received comprehensive information, seriously working with partners and related parties… We are ready to address customer concerns, exchange orders, refund, coordinate with you for a more peaceful experience regarding the orders placed during that live session…' - male streamer directly takes responsibility and guides the process.
Despite stretching to handle new live sessions as planned and striving to address old customer complaints, PewPew still faces challenges. He is accused of 'scamming' by viewers, receiving numerous negative feedback on product quality. With a thin team, this puts the male streamer in a scenario of compounded difficulties. However, the quadruple member remains steadfast in listening, unafraid to engage with users leaving negative comments:
'Hello there. Can you specify how exactly you feel deceived so we can resolve it together?';
'We've received some documentation related to the live session. However, let's await the conclusion from the authorities. We can't replace the activities of the authorities.'
'I'm determined to listen to feedback from customers. I don't sell because of idols. I'm just a streamer selling products. I hope you can share about which brand/ product to support'...
In addition, PewPew assures viewers about the versatile paper product he previously imported, which has all the necessary legal documentation, as well as proof of quality and safety for consumers to be at ease.
