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In this article, Mytour will introduce you to common errors encountered when making video calls on Messenger and how to troubleshoot them. Additionally, you can refer to other articles on Mytour to learn about making video calls on Facebook, making Facebook video calls on Laptop, PC.
If you haven't installed Facebook Messenger yet, you can access it here to download and install the app.
- Download Messenger for Android here.
- Download Messenger for iPhone here.
1. Common Errors When Making Video Calls on Messenger
One of the most common issues on Messenger is the inability to make video calls. Below, Mytour will guide you through some ways to fix this issue.
Error: Unable to Make Video Calls on Messenger
To fix the issue of unable to make video calls on Messenger, you can refer to some troubleshooting methods below:
Method 1: Allow Messenger to Access Camera
If your device doesn't allow Messenger to access the camera, or if the camera driver isn't functioning when you make video calls on Messenger, it can result in an error.
On iOS devices, first navigate to Settings. Then, find and select Privacy, locate and tap on Camera, then find Facebook Messenger. Toggle the switch to allow Messenger to access and use the Camera.
On Android devices, go to Settings => select Applications. Then find Facebook Messenger =>Permissions and toggle the Camera switch to ON, it will turn green.
Method 2: Allow Messenger to Access Microphone
Furthermore, to make video calls on Facebook Messenger, you must allow the app to access the Microphone so that other users can hear you.
On iOS devices, go to Settings =>Privacy
On Android devices, navigate to Settings =>Applications =>Facebook Messenger. Select Permission and toggle the Microphone switch to ON.
Method 3: Check for Network Issues
Another possible cause of video calling errors on Messenger could be network connectivity issues. To troubleshoot network issues on mobile devices, follow these steps:
Step 1: First, switch between mobile data and Wifi, check if there are any network issues.
Step 2: Try connecting to a different Wifi network to see if it improves.
Step 3: Try resetting network settings.
- For iOS Devices:
Navigate to Settings => General =>Reset =>Reset Network Settings. Enter your passcode and allow resetting network settings.
- For Android Devices:
Access the Settings app =>Apps or Applications =>Settings =>Backup and reset(standard mode only). Select Reset Network Settings =>Reset Settings to confirm.
Enter your PIN, password, fingerprint, or pattern, then press Reset Settings again to confirm.
Method 4: Log out and Log back into Messenger
Another solution to fix video calling errors on Messenger that are not working is to try logging out and logging back into the app.
- For Android Devices:
First, proceed to log out of the application. However, on Facebook Messenger, there is no log out button, so you perform the following steps:
Access the Settings app =>Apps / Applications =>Facebook Messenger and select Clear Data to complete the log out process.
Next, return to the home screen, tap the Messenger icon to log back in.
- For iOS Devices:
Since there is no Clear Data option on iOS devices, to log out of Messenger on iOS, you'll need to log out of Facebook. Follow the steps below:
Step 1: If you haven't installed Facebook, or if it's uninstalled, the first step is to download and install the app.
Step 2: Go to the Facebook screen, then find and tap on the gear icon at the bottom right corner of the screen.
Step 3: Scroll down to find and tap on Settings =>Account Settings.
Step 4: Select Security / Security and Login.
Step 5: You'll see a list of locations where you're logged in. Find Facebook Messenger and tap on the adjacent icon to log out of the app.
Method 5: Install the Latest Messenger Updates
The latest version of Facebook Messenger often includes new features and bug fixes for known issues. Therefore, installing the latest Facebook Messenger can help fix video calling errors on Messenger that are not working.
Firstly, access Settings =>Apps / Applications =>Facebook Messenger and uninstall the app. Then, go to the App Store or Play Store to find and download the latest version of the app and install it.
In this article, Mytour has just introduced you to common errors when making video calls on Messenger and how to fix them. Additionally, if you have any questions or need clarification, readers can leave their comments below the article.
When making phone calls on Facebook Messenger, many people encounter various issues such as unclear sound, frequent disconnections. You can explore ways to completely fix this issue by fixing phone call errors on Facebook Messenger through various methods.
