Common Fixes for Honkai Star Rail Issues on Mobile

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Ngày cập nhật gần nhất: 15/11/2025

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Guide to Resolving Common Honkai Star Rail Issues

Fixing Common Honkai Star Rail Issues

1. Troubleshooting system hangs, unable to download Honkai Star Rail

2. Fixing pink/purple screen error in Honkai Star Rail

The official launch of Honkai Star Rail on April 26th marked a significant moment for gamers. However, as with any new game release, technical glitches are inevitable. Here are some prevalent issues with Honkai Star Rail and potential solutions for players to consider if they encounter any unfortunate mishaps.

After downloading Honkai Star Rail, many users face login problems or encounter display errors, such as pink/purple hues affecting the gaming experience. Despite concerns, there are several effective solutions to address and fix these Honkai Star Rail issues thoroughly.

Guide to Resolving Common Honkai Star Rail Issues

Article Contents:
1. Fixing freezing issues, unable to download Honkai Star Rail.
2. Resolving pink/purple screen errors in Honkai Star Rail.

3. Fixing 10011, 10012, 10013, 200 login errors in Honkai Star Rail.

Fixing Common Honkai Star Rail Issues

1. Troubleshooting system hangs, unable to download Honkai Star Rail

- Check device configuration: If your graphics driver and device processor do not meet the minimum requirements for playing Honkai Star Rail, it can lead to unwanted lag in the gaming experience.

- Check the game server: Visit the official Twitter account of Honkai Star Rail to stay updated on the game server status. The server you are accessing may be undergoing maintenance or experiencing overload in your connected region.

- Restart Honkai Star Rail.

- Uninstall Honkai Star Rail and perform a fresh installation of the game: Weak or interrupted wifi during the game download and installation process can result in data file download errors. Reinstalling the game can resolve the issues you are facing.

+ Download link for Honkai Star Rail for Android

+ Download link for Honkai Star Rail for iPhone

- Contact HoYoverse: If the freezing issue persists after trying the three methods above, directly contact the game publisher at hsrcs_en@hoyoverse.com and describe the problem you are facing.

2. Fixing pink/purple screen error in Honkai Star Rail

- Some players encounter a pink screen error in Honkai Star Rail when viewing character details. Another group faces this issue during battles or when using the dash function.

- To fix the pink/purple screen error in Honkai Star Rail, follow these steps:

Step 1: Open Honkai Star Rail, log in to your account.

Restart Honkai Star Rail for a fresh start.

Clear game cache and data to troubleshoot issues.

Check Internet connection: A fast and stable connection is crucial for smooth operation of Honkai Star Rail. If your current wifi seems weak or unstable, try connecting to a stronger wifi or reset your router and check if the issue is resolved.

Disable ad blockers and VPN: Ad blockers and VPNs can hinder the connection to the game servers. Therefore, try temporarily disabling both to fix the error.

Turn off DNS: Turning off DNS is especially important if you are playing Honkai Star Rail on your phone. Many users have successfully fixed the error simply by turning off DNS.

In general, with newly released games like Honkai Star Rail, such errors are not too serious. Most new games encounter similar issues. Follow the instructions above and enjoy your gaming experience.

After successfully resolving issues in Honkai Star Rail, log in to the game and enter the latest Honkai Star Rail redeem codes to receive exciting rewards. Wishing you delightful and captivating experiences with Honkai Star Rail along with Mytour!

https://Mytour.vn/fix-honkai-star-rail-common-errors-32125n.aspx

Frequently Asked Questions

What are the common login errors faced in Honkai Star Rail?

Common login errors in Honkai Star Rail include codes 10011, 10012, and 10013. These issues typically arise from server overload or maintenance. Players can resolve these by checking the official Honkai Star Rail Twitter account for server status updates and ensuring their internet connection is stable.

How can I fix the pink or purple screen errors in Honkai Star Rail?

To fix pink or purple screen errors in Honkai Star Rail, players should restart the game, clear the game cache, and ensure a stable internet connection. Disabling ad blockers and VPNs can also help, as they may interfere with the game's server connection.

What steps should I take if I cannot download Honkai Star Rail?

If you're unable to download Honkai Star Rail, first check your device's configuration to ensure it meets the minimum requirements. Additionally, verify the game server status on the official Twitter account, and consider uninstalling and reinstalling the game if the issue persists.

Are there effective solutions for freezing issues in Honkai Star Rail?

Yes, to resolve freezing issues in Honkai Star Rail, ensure your graphics driver is up to date, check your device's hardware compatibility, and consider contacting HoYoverse directly if the problem continues after performing basic troubleshooting steps.

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