Common Garena Card Loading Issues and Solutions

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Fixing common Garena card loading errors

Many readers have questioned common Garena card loading errors and how to fix them, preventing users from topping up in games or acquiring valuable items. In this article, Mytour.vn will help you quickly troubleshoot and fix these issues.

Before this, we delved into a topic that many readers were interested in, which is how to quickly change the Garena password on Android and iPhone. In addition to these concerns, Mytour.vn has received many questions about common Garena card loading errors and corresponding solutions.

Compilation of common Garena card loading errors

Fixing common Garena card loading errors

We encounter various Garena card loading errors that users often face, such as:

Article Content:

1. Error loading Garena card on mobile

Currently, the Garena card loading gateway on mobile has been updated, leading to many people wondering how to quickly perform online Garena card loading steps.

* Troubleshooting: To load Garena cards online on mobile, visit the Garena card loading center HERE.

To load Garena cards online on mobile, visit the Garena card loading center HERE.

After successfully accessing this address, you will choose the game you are participating in to perform login and Garena card loading steps.

2. Error loading Garena card with phone

The reason for the inability to load Garena cards with a phone is that currently, Garena and game publishers no longer support the option to load game cards with a phone. Therefore, you will no longer be able to do this.

* Troubleshooting

Currently, using a phone to load Garena cards is no longer possible. However, for those of you who are prepaid Viettel subscribers, you can still load Garena cards via SMS. You can refer to the article on Garena card loading for instructions on how to do this.

3. Error loading Garena card with ATM

Encountering this common issue while reloading your Garena card using an ATM, you've received a debit notification, yet the expected in-game items are nowhere to be found.

* Troubleshooting Approach :

Step 1 : Navigate to the Garena card support address HERE.

Step 2 : Choose the Chat with us option and log in to your Garena account experiencing the card reload issue.

Step 3 : The system will prompt you to open another browser, click Ok . Then, accurately input the required information and choose Start Chat .

Note : Make sure to provide accurate details matching your Garena account information.

Step 4 : Now, let's smoothly input the necessary information for the support hotline as follows:

Provide the essential details:

+ Issuing Bank Name
+ Cardholder's Name
+ Card Number (please provide only the first 6 digits and the last 4 digits for security reasons)
+ Denomination
+ Top-up Time
+ Loading Account Information

Step 5 : Garena's system will process the request and send feedback notifications within 72 hours at the latest (3 working days).

4. Garena card loading error via AirPay wallet

In addition to regular top-up methods, Garena also supports customers in loading Garena cards through the AirPay mobile wallet. However, this method also encounters quite a few issues, such as AirPay deducting money but not receiving Shells, which is quite common.

* Troubleshooting Approach :

Continue following the support steps that Mytour.vn has just guided you through for the scenario of Garena card loading error using ATM cards.

Here, you will proceed to provide AirPay transaction information as follows:

+ Loading account information
+ Denomination
+ Top-up time
+ AirPay reference number

5. Garena card loading error with Garena scratch cards

When loading Garena cards using Garena scratch cards, we may encounter situations like the following:

+ Just purchased a Garena card, but when attempting to load, the system indicates the card is already used.
+ Successfully loaded Garena card but didn't receive any Shells.

* Troubleshooting Approach :

You will proceed to follow the steps to Contact Us and engage with our support representative regarding the issue you are facing. Also, provide details of your Garena scratch card:

+ Garena card serial number

+ Card code

+Top-up time (applicable for those who successfully loaded Garena card but didn't receive any Shells)

+ Loading Account Information

So, we have just explored the common issues with Garena card loading and the solutions that many users have found perplexing, lacking a suitable remedy. Hopefully, through this article, you now know what to do when encountering this Garena card loading error.

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In case you face difficulties loading Garena card due to forgetting your Garena account password, you can follow the steps to recover your Garena password on your phone, as detailed by Mytour.vn earlier, to resolve this issue.

Frequently Asked Questions

What should I do if I encounter an error loading my Garena card on mobile?

To resolve the Garena card loading error on mobile, access the Garena card loading center online. Select the game you are playing and follow the login and loading instructions to complete the process.

Why can't I load my Garena card using my phone anymore?

No, you cannot load Garena cards using a phone anymore. Garena and game publishers have discontinued this option. However, prepaid Viettel subscribers can still load Garena cards via SMS. Check specific instructions for guidance.

What steps should I take if my ATM transaction for loading a Garena card fails?

If you experience a failed ATM transaction while loading your Garena card, visit the Garena support address. Choose the chat option, log in, and provide your account and transaction details for assistance. Expect feedback within 72 hours.

How do I address the error of loading Garena cards via AirPay wallet?

To fix errors with loading Garena cards through AirPay, follow similar support steps as you would for ATM issues. Provide transaction details such as account info, denomination, and AirPay reference number for resolution.

What should I do if I bought a Garena scratch card but the system says it's already used?

If the system indicates your new Garena scratch card is already used, contact Garena support. Provide your card's serial number, card code, and loading time for assistance in resolving the issue.

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