Common Issues with Ecovacs Vacuum Robots

Ecovacs Vacuum Robot is a popular household cleaning device nowadays. Incorrect usage may lead to improper robot operation. Here are common issues with Ecovacs Vacuum Robots for your reference.

Common Issues with Ecovacs Vacuum Robots

Cause: Robot not turned on, power cable not connected to the charging station, power cable not connected to the power source, battery completely discharged. These are the four reasons that can lead to the Ecovacs vacuum robot not charging error.

Failure to connect the charging source for the Robot

Solution: Once you know the reasons for the Robot not charging, turn on the Robot and ensure its power cable is connected to the power source. In case the battery is completely discharged, contact the service center for inspection and resolution.

Cause: The vacuum robot stops for more than 90 minutes, autonomously moves the charging station during use without fixing it in place, and places the charging station elsewhere than the initial location remembered by the robot.

Robot fails to return to the charging station

Solution: Fix the charging station in place, avoid moving it arbitrarily as the robot remembers the charging station's location to return. Additionally, avoid stopping the robot for an extended period.

Cause: The Robot's operational duration varies depending on the floor surface and the selected cleaning mode. Therefore, when the battery is low, the Robot will automatically switch to charging mode and return to the charging station to recharge the battery.

Robot returns to the charging station before completing cleaning

Solution: Clear small objects on the floor and organize them neatly on shelves to save the Robot's cleaning time. Place the charging station in the center of the house. Then, activate the Robot's continuous cleaning function; it will continue the cleaning cycle without interruption.

Cause: The scheduled programming function may have been canceled, the Robot is turned off, or the battery is low. All three scenarios will result in your Ecovacs Robot not adhering to the preset cleaning schedule.

Ecovacs Robot doesn't automatically clean according to the schedule

Solution: Always keep your Ecovacs Robot powered on and connected to the charging station to ensure it has a full battery and is ready to operate at any time. Verify the pre-set program on the Robot using the Ecovacs Home app before initiating its operation.

Cause: The issue of the Robot not dispensing water while mopping may be due to a clogged water nozzle, an empty water tank, or clogged water outlets on the Robot.

Robot doesn't dispense water while mopping

Solution: Check the water outlets on the Robot's base, refill the water tank when it's nearly empty, and regularly clean the water tank to prevent clogging from dust and dirt.

Cause: The Robot's cleaning brushes are stuck, it is cleaning a highly slippery surface, it cannot reach areas blocked by furniture, or the TrueMapping sensor is obstructed.

Robot cleans the same spot multiple times

Solution: Ensure the cleaning area is unobstructed by any barriers. Clear objects on the floor and place them in their original positions. Make sure the floor is dry before mopping.

Cause: Incorrect Wi-Fi password input, Robot doesn't support 5 GHz Wi-Fi, the smartphone operating system needs updating.

Ecovacs Robot fails to connect to Wi-Fi

Solution: Ensure the Robot is within the Wi-Fi signal range of your home, connect it to a 2.4 GHz Wi-Fi frequency, and update the smartphone's operating system if prompted.

Note: For errors due to incorrect operations, users can troubleshoot on their own. However, if the Robot has issues, bring the product to an authorized service center for examination and resolution. Never attempt to disassemble the Robot for repairs.

In general, common issues with Ecovacs vacuum robots are not overly serious and can often be self-resolved. Typically, these issues arise due to user errors during operation. Therefore, it's essential to heed the advice shared here for gaining experience and ensuring the Robot operates more resiliently, effectively cleaning living spaces.