Common Issues with Sony TVs and Effective Solutions

Buzz

Content

1. Remote Control Not Working

2. No Color in the Picture

3. Wireless LAN Connection Issues or Poor Radio Signal Reception

4. Display Screen Showing Black Color

5. Blurry or Pixelated Images

6. Distorted Sound

7. TV Automatically Turns Off

1. Remote Control Not Working

Sometimes, it's not the TV but the remote control causing trouble. To fix this:

Press a button on the TV to check if it's a remote control issue.
Check the remote control's battery to ensure it's not depleted or inserted incorrectly.
Aim the remote control at the front TV sensor.
Inspect for obstacles around the remote control sensor area.
Some devices like phones or fluorescent lights can interfere with the remote control. Try turning off some devices to avoid interference.

Issue 1: Remote control malfunction Solution: Test the TV buttons and check remote control batteries. Aim the remote at the TV sensor and remove any obstacles.

Remember to check the batteries before using the remote control

2. No Color in the Picture

Sometimes, your TV may lose its vibrancy, making the movies or shows less captivating without colors. If your TV lacks color, press the OPTIONS button on the remote, then select Picture for adjustments. In the Picture menu, choose Reset.+ Double-check the TV's power-saving settings, as enabling power-saving mode may dim the display more than usual.

Issue 2: Lack of color in the picture Solution: Press OPTIONS on the remote, go to Picture, and select Reset. Verify the TV's power-saving mode, as it can affect the display brightness.

Enabling power-saving mode can dim the TV's colors more than usual

3. Wireless LAN Connection Issues or Poor Radio Signal Reception

For Sony TVs, especially smart TVs, the most frustrating issue is often the inability to connect to the network or receive a radio signal. Network signals can be affected by factors such as other wireless devices, microwaves, fluorescent lights, etc., placed near the TV, or the presence of floors or walls between the access point and the TV. When facing issues with wireless LAN connection or poor radio signal reception, check the TV's placement and the access point. If the problem persists after examining the mentioned causes, try using a wired LAN connection.

Issue 3: Wireless LAN connection problems or poor radio signal reception Solution: Check TV and access point placement. If issues persist, try using a wired LAN connection.

Dealing with a Smart TV unable to connect to the LAN can be quite frustrating

4. Display Screen Showing Black Color

When you turn on the TV, a pitch-black color covers your screen. The simplest troubleshooting steps are:

Check if the power supply to the TV is stable.
Ensure that the TV has been powered on.
Verify the power supply to the Set-top box and ensure the Set-top box is powered on.
Inspect the AV cable connecting the Set-top box and the TV to avoid any mix-ups.
Restart the Set-top box.

Issue 4: Black color displayed on the screen Solution: Check the stability of the power supply to the TV. Confirm the TV is powered on. Ensure power is reaching the Set-top box and it's powered on. Inspect the AV cable between the Set-top box and the TV to avoid connection errors. Restart the Set-top box.

Check the AV cable to avoid connecting the wrong one

5. Blurry or Pixelated Images

One frustrating issue is encountering blurry or pixelated images, sometimes affecting specific channels or all channels. The primary reasons could be outdated software versions in the set-top box or substandard signal quality and intensity. How to Fix:

Inspect the set-top box software versions (press the i support key on the remote three times). If outdated, contact the service provider for the latest update. If using the latest version, reset to default settings and re-scan channels.
If the signal intensity is subpar, adjust the antenna (DTT) or check the dish (DTH).

Solutions:

Issue 5: Blurry or pixelated images Solution: Check set-top box software versions (press the i support key on the remote three times). For outdated versions, contact the service provider for updates. If using the latest version, reset to default settings and re-scan channels.
If signal intensity is insufficient, adjust the antenna (DTT) or inspect the dish (DTH).

Sony TV displaying blurry images

6. Distorted Sound

How to Fix:

Check AV, HDMI, SPDIF cables connecting the Set-top box and TV to ensure accurate AV cable connection.
Verify if the Set-top box/TV is in mute mode or the volume is too low.
Press the 'Sound' button on the Set-top box remote if the program supports 'audio language.'
Restart the Set-top box.
Keep cables and antennas away from other connection cables.
Place the TV away from electrical interference sources like cars, hair dryers, Wi-Fi devices, mobile phones, or optical devices.
When setting up optional devices, leave a gap between the device and the TV.
Rescan all channels.

Issue 6: Distorted sound Solution: Check AV, HDMI, SPDIF cables connecting the Set-top box and TV to ensure accurate AV cable connection. Verify mute or low volume on the Set-top box/TV. Press the 'Sound' button on the Set-top box remote if the program supports 'audio language.' Restart the Set-top box. Keep cables and antennas away from other connections. Place the TV away from electrical interference sources. Leave a gap between optional devices and the TV during setup. Rescan all channels.

Accidentally pressing the 'Mute' button is one of the causes of audio loss

7. TV Automatically Turns Off

This is a common issue with many TVs. Most of the time, automatic shutdown is not due to a TV malfunction but because you've unintentionally set a timer or the remote control pressed the power button. How to Fix:

Check if the Eco mode is activated in the Eco section.
Verify if Power control for PC in the Eco section is enabled.
Check if the Sleep Timer feature is activated.

Solutions:

Issue 7: TV automatically turns off Solution: Check if Eco mode is on in the Eco section. Verify if Power control for PC in the Eco section is enabled. Check if the Sleep Timer feature is activated.

Enabling the timer feature is one of the reasons causing the TV to turn off automatically

The content is developed by the Mytour team with the aim of customer care and solely to inspire travel experiences. We do not take responsibility for or provide advice for other purposes.

If you find this article inappropriate or containing errors, please contact us via email at [email protected]

Frequently Asked Questions

What should I do if my remote control is not working properly?

To troubleshoot a malfunctioning remote control, first check the batteries to ensure they're not depleted. Next, aim the remote at the TV sensor and inspect for any obstacles that could interfere with the signal.

How can I fix a TV screen that is showing no color?

To restore color to your TV screen, press the OPTIONS button on your remote, navigate to the Picture settings, and select Reset. Also, verify that the power-saving mode isn't dimming the display excessively.

What are the common causes of wireless LAN connection issues with my TV?

Wireless LAN connection issues can stem from interference by other devices, such as microwaves or fluorescent lights, or physical barriers like walls between the TV and the access point. Checking device placement may resolve the issue.

What should I check if my TV display is completely black?

If your TV screen is black, ensure that the power supply is stable and the TV is turned on. Additionally, verify that the Set-top box is powered and the AV cable connection is correct. Restarting the Set-top box may also help.

How do I resolve blurry or pixelated images on my TV?

To fix blurry images, check the set-top box's software version and contact the service provider if it's outdated. If the software is current, reset to default settings and re-scan channels for optimal signal quality.

What causes distorted sound from my TV and how can I fix it?

Distorted sound can result from improper AV connections or if the volume is muted or too low. Check all connections, adjust the volume, and ensure there’s no interference from nearby electrical devices.

Why does my TV automatically turn off, and how can I prevent this?

Your TV may turn off automatically due to a set timer or Eco mode activation. Check the Eco settings for any enabled features like Sleep Timer, and adjust them accordingly to prevent unintended shutdowns.