Buzz
While using Viettel's fiber optic network, users sometimes come across unforeseen issues that impede and disrupt their internet access. Instead of calling the hotline 1800 8119 and waiting for a technician to come for repairs, you can troubleshoot the problem directly on your modem. In this compilation of common Viettel Modem issues, Mytour introduces and offers solutions to help you quickly resume internet access. Let's dive in.
Common Issues with Viettel Modem
1. Modem Error with 'Your internet connection is currently not successful' message
For Viettel network users, during internet usage, receiving the message Your internet connection is currently not successful despite multiple Reboot attempts may indicate an account blockage due to unpaid dues. To regain access, clear any outstanding fees by settling your monthly package dues.
If you've paid your dues but still face this issue, check through specific modem indicator lights as follows:
- Check Power Light: This light indicates whether the device is operational. If it's off, your modem may be faulty, disrupting internet connection. If the Power Light is on but you still can't connect, it might be due to prolonged usage causing the modem to hang. In this case, unplug and wait for a few seconds before reconnecting. If the issue persists, check other indicator lights.
- Check PON and LOS Lights: These lights signal issues with the fiber optic cable in your area, indicated by red PON and LOS lights. As you can't fix transmission signal problems, call Viettel's hotline at 1800 8119 for assistance. If these lights are normal, the issue is not with your connection.
- Check Internet Light: This light indicates the status of sending and receiving internet data, usually in green and blinking. If the light is off, there may be an issue with the cable or connector.
- Check Wifi Light: This light indicates the status of Wifi signal transmission and reception. If it's not working, check if Wifi is enabled. Users often overlook this when using a wired connection.
- Check LAN Light: This light displays information when connecting the computer to the modem via a LAN cable. If it's not lit, check the LAN cable and connectors between the modem and computer. If the cable and connectors are fine and there's still no network access, check if the computer's network card is installed.
2. Modem Error with 'Your connection is not private' message
The error 'Your connection is not private' is a common issue when users browse the web or access the modem's 192.168.1.1 address, encountering a security alert as shown below.
Fixing this error is quite simple. You can follow these steps:
Method 1: Temporary Solution
This error often occurs when a website uses the SSL method (HTTPS instead of HTTP) for enhanced security but encounters an error. In such cases, you can temporarily resolve it by clicking on Advanced and selecting Proceed to access... (unsafe).
For MacBook users using the Safari browser, you can do the same and click Continue as shown below to gain access.
Method 2: This error may also occur if the system clock on your computer is incorrect (due to a CMOS battery issue or a recent Windows reinstall with a different time zone). In such cases, the browser detects this abnormality and restricts access to HTTPS. To adjust the date and time on your computer, you can refer to the tutorial on setting the computer time provided by Mytour earlier.
Here are all the common Viettel modem errors and their solutions that Mytour wants to share with you. Hopefully, during the use of Viettel's internet connection, if you happen to encounter any of these errors, you can troubleshoot them yourself instead of waiting for technical support.
Furthermore, while using the internet, many individuals wish to modify settings such as changing their WiFi password to prevent unauthorized access and maintain network speed. There are various methods to change passwords, such as using a computer or smartphone. For a more visual guide, please refer to the tutorial on changing WiFi passwords using a phone – a device almost everyone has nowadays. Wishing you all success in making these adjustments.
