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By avoiding the common mistakes preventing you from recovering your hacked Facebook account or forgotten password below, you can regain access to your Facebook anytime.
Reasons for Unable to Recover Account When Hacked?
Common errors preventing you from recovering your lost Facebook account
As mentioned above, there are numerous errors preventing you from recovering your Facebook account when hacked or forgot password, which may include:
1. Forgot login password
The first reason preventing you from recovering your Facebook account in case of being hacked could be that you forgot your login password.
In this case, follow the steps below to recover your login password for your account:
Step 1: Open any web browser and go to Facebook.com.
Step 2: Log in to your account with your username and password, then click on the Log In button.
Step 3: You will see a warning on the screen indicating that the email is incorrect, double-click on it to check the email address or phone number and re-enter your password, then press Enter to log back into Facebook.
Step 4: If the screen displays a password incorrect warning, re-enter your password or click on Request a new one to request a new password.
Step 5: On the Reset your password page window, select any option to reset your password, then click on Continue to proceed.
Step 6: On the How Can We Reach You window, enter your email address and then click on Continue.
Step 7: Now, the Answer Your Security Question window will appear on the screen, where you need to answer the questions you provided when setting up your Facebook account.
Step 8: Once completed, click on Continue to proceed.
Step 9: On the Choose a new password window, enter any new password you want to use, then click on Continue (tiếp tục).
Step 10: Facebook will send a link to the email address you provided. Click on the link to recover your account.
Step 11: On the Facebook login page, log in with the new password you just created to access your account.
Alternatively, another way to recover your Facebook password when forgotten is to seek the help of trusted friends, reliable contacts.
To learn more about how to recover your Facebook password with the help of friends, reliable contacts, readers can visit here.
2. Incorrect / Forgotten Email Address, Phone Number
Another reason you may not be able to recover your Facebook account is if you have entered incorrect or forgotten the email address or phone number used to create the account.
Try logging in again with your email address and phone number, or click Recover Your Account to restore your account.
3. Check Caps Lock
Similarly, ensure that the Caps Lock on your keyboard isn't activated while you're entering your email address and login password.
4. Cache or Cookie Memory Error
Cache or cookie memory errors in your browser could also be the reason why you're unable to log in or recover your Facebook account if you've forgotten your password.
Try clearing your browser's cache and cookies, then log back into Facebook to see if the issue persists.
If you're unsure how to clear your browser's cache, you can visit here to learn detailed steps.
5. Hacked Account with Altered Login Information
In case your Facebook account has been hacked and the login information such as email address and password has been changed, all you need to do is contact Facebook's support team to quickly recover your account.
Above are the reasons why you might not be able to retrieve your hacked Facebook account or forgot password. Additionally, readers can refer to some articles on Mytour to learn more about How to recover a lost Facebook password using phone number, Gmail, and more.
