Buzz
The number of Zalo users has reached 100 million, and Mytour receives a multitude of questions about restoring Zalo messages. There are many issues surrounding Zalo message recovery that users encounter during usage.
In this article, Mytour consolidates common questions about Zalo message recovery and provides answers to Mytour readers on how to recover Zalo messages, the conditions required for Zalo message recovery, and more.
To safeguard against regrettable incidents, it's wise to enable automatic backup for Zalo messages. Learn how to enable automatic backup for Zalo messages here.
2. Where can you review backed-up Zalo messages?
If you've backed up messages previously, retrieving and reviewing them on Zalo is straightforward. Simply follow the instructions below to revisit backed-up messages on Zalo.
Step 1: Log in to Zalo on your phone, select the three-dot menu, then tap on the settings icon. In settings, navigate to message settings.
Step 2: Scroll down to the bottom and select the backup & restore section, where you'll find the Zalo message restore option.
Step 3: Finally, simply tap on restore Zalo messages and then proceed to restart the application. Immediately afterward, you'll see all messages restored. Choose any recipient to review those messages.
3. Can't find the restore option on Samsung J7 Prime?
Not only Samsung J7 Prime but all modern smartphones have the feature to back up and restore Zalo messages. Perhaps you overlooked its location. Refer to the second guide above to discover how to access the backup and restore section on your phone.
4. Can I restore Zalo messages from 2 years ago?
In theory, it's entirely possible to restore Zalo messages from 2 years ago if you've previously backed them up. Just access the backup section and the system will automatically display your backup.
However, if you've backed up and restored Zalo messages but no longer use that device, restoring messages from 2 years ago is impossible. Zalo currently only allows users to back up messages on their phones. If you don't copy that data out beforehand, it won't be retrievable on a new device.
5. Why can't I back up Zalo messages?
To back up Zalo messages, your device must be connected to WiFi. If you don't have WiFi but still want to back up, you can set up backup options for WiFi + 3G / 4G. This setting can be adjusted in the message backup settings.
- In the Zalo message backup & restore section, select Network conditions for backup, then choose WiFi or 3G as shown in the image. This way, you can always back up messages via 3G / 4G.
Here are the 5 most common issues users inquire about regarding Zalo message restoration. There are many more questions regarding retrieving old Zalo messages and user queries on how to retrieve Zalo messages. Don't hesitate to share them with Mytour, and we'll assist you in resolving them as quickly as possible.
