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VNeID is an application that integrates users' personal information and supports smart functions, akin to a mobile ID card. Due to its convenience, many users have opted for this account type. However, users sometimes encounter errors during registration, causing significant hindrances. In this article, Mytour will highlight common errors during VNeID account registration and how to resolve them.
If you're facing issues while registering for a VNeID account, refer to this article immediately!
Incorrect information error during account registration
This is one of the most common errors encountered during VNeID account registration. The cause is that some information does not match the current data stored in the National Population Database. Consequently, users cannot proceed with the next registration steps.
Incorrect information error during VNeID account registrationWhen encountering this error, you can resolve it in the following 2 ways:
Method 1: Adjust the information according to the application's notification
Method 2: If you have correctly filled in all the required information and the application still notifies errors, you should contact your local police and request an update to the information on the National Population Database before proceeding with the next steps.Profile does not meet requirements error
During the VNeID account registration process, users sometimes encounter the situation where the profile does not meet the system's requirements. The cause of this error is that you did not take photos according to the system's standards, causing registration to encounter obstacles. Therefore, when encountering this error, you need to select the command Regenerate profile and follow the instructions to complete!
During the VNeID account registration process, users sometimes encounter the situation where the profile does not meet the system's requirementsFailure to receive OTP for account verification
To complete the registration process, the application will send an OTP to your phone for account verification. However, in many cases, users do not receive the OTP, causing interruptions in the registration process.
To fix this error, you need to double-check if you have entered the correct phone number. If the phone number is correct but you still don't receive the OTP, the messaging system may be faulty. In that case, you should click on the resend OTP request and wait to receive the OTP. If you still do not receive the OTP on your phone, you should contact the police for assistance.
Users do not receive OTP causing interruptions in the registration processFailure to scan NFC
When recognizing NFC information of the ID card, you may encounter a situation where the information cannot be uploaded to the system. The cause of this error often stems from incorrect execution or lack of NFC support on your device. To resolve this situation, you need to use a device with NFC support, then place the chip attached to the ID card on the back of your phone and wait for about 3 seconds for the device to recognize the information to be completed!
Error unable to scan NFC when registering for VNeIDError unable to activate level 2 identity account
Many identity accounts are at level 1 and want to register for level 2 but cannot find the registration section. The reason is that for this registration method, you need to go directly to and register at the local police station. Therefore, if you need to register for a level 2 identity account, you need to bring some personal documents such as health insurance, driver's license, etc., to the police station to proceed with the registration process and wait for approval.
Many identity accounts are at level 1 and want to register for level 2 but cannot find the registration section.Application error not displaying level 2 documents
If you have registered for a level 2 identity account but the application system does not display information about health insurance, driver's license, etc., don't worry too much! This issue is related to the system, so you need to wait for the application to update the information fully.
You have registered for a level 2 identity account but the application system does not display informationConclusion
Mytour has just pointed out common errors when registering for VNeID accounts and provided some solutions to address this situation. Hopefully, the article will be a useful reference for our readers!
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