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TCL TVs, increasingly popular among Vietnamese consumers for their affordability, focus not just on technology, image, and sound quality, but also on dedicated after-sales and warranty services. In this article, Mytour will delve into everything about TCL TV warranties and list authorized warranty service locations.
If you're unsure about the TCL TV warranty conditions or how to activate the warranty online, make sure not to skip this article!
Valid Warranty Conditions for TCL TVs
Depending on the condition and type of product, TCL TVs have different warranty conditions. Specifically, the product must meet the following criteria:
- Products must be manufactured, processed, or assembled by TCL Corporation or its official distributors.
- At the time of warranty registration, the product must be within its warranty period.
TCL TV warranty conditions vary based on product type and specific circumstances- The model name and serial number on the warranty card must match those on the product itself.
- The product must be in its original condition with all labels intact, suffering damages only due to manufacturing defects or subpar component quality.
TCL TV Warranty Policy Overview
TCL enforces a standard warranty policy across its entire range of TVs, including Smart TVs, QLEDs, and Android TVs, outlined as follows:
- All TV models come with a 3-year free warranty from TCL
- TCL TV remotes are covered by a 1-year free warranty
- For any hardware issues within the first year of usage, a 1-for-1 replacement privilege is offered.
A universal warranty policy is implemented for all TCL TV modelsPlease note, the warranty period for TCL TV products begins once the TCL electronic warranty is activated. If not activated, the warranty period is determined by the original VAT invoice and warranty card.
In cases where the VAT invoice is lost or incomplete, the warranty period will be based on the manufacture date listed on the warranty card. For products outside the warranty period, TCL offers a paid repair service, charged according to TCL service center standards.
Guide to Activating Your TCL TV's Electronic Warranty
Method 1: Direct Activation on Your TCL TV
Start by powering on your TV and connecting to the internet. Follow the prompts to enter user information. Then, on the home screen, locate the TCL Account app to check your warranty status.
Method 2: Activation via the TCL HOME App
Download and log into the TCL HOME app on your smartphone. Then, on the app's main screen, tap 'Profile', followed by 'My Products' to enter the required information. Finally, select 'Services' to complete the process.
TCL offers a 3-year free warranty on all its TV product lines.Method 3: Activation through TCL's Call Center
Another way to activate your warranty is directly through TCL's call center. First, prepare your full name, phone number, product code, IMEI number (located on the back of the TV or on the product's box), and purchase date. Then, call the hotline at 1800 588 880 to provide your information for activation.
Direct TCL TV Warranty Service Locations
1. TCL TV Warranty Center Address in Ho Chi Minh City
- 983 Tran Hung Dao Street, Ward 5, District 5, Ho Chi Minh City, Vietnam.
- 317D Ma Lo, Binh Tri Dong A Ward, Binh Tan District, Ho Chi Minh City, Vietnam.
2. TCL TV Warranty Center Addresses in Hanoi
- 18 A2 Quang Trung - Quang Trung - Son Tay Town- Hanoi. Hotline: 0433833490
- 91 Group 3, Tan Binh Area - Xuan Mai Town - Chuong My - Hanoi. Hotline: 0433721111
- 3 - Cao Ba Quat - Dien Bien - Ba Dinh - Hanoi. Hotline: 0437475368
- 18 Pho Voi - Thuong Tin - Hanoi. Hotline: 043852855
- 12 Alley 155, Xuân Đỉnh Ward - Bac Tu Liem - Hanoi. Hotline: 0462974026
- Group 2, Long Bien Ward - Long Bien District - Hanoi. Hotline: 0436700406
Warranty activation is available directly at TCL centers.3. TCL TV Warranty Center Addresses in the Mekong Delta Region
- Ngô Quyền Street - Group 1 - Ward 1 - Cà Mau City. Hotline: 02903838567
- 32/1A Ly Thuong Kiet - Ward 1 - Vinh Long City. Hotline: 02703824260
- 197/3 Nguyen Tat Thanh, Group 5 - Ward 1 - Sa Dec City - Dong Thap. Hotline: 02773867850
- 9 - Co Giang - Ward 1 - Vi Thanh City - Hau Giang. Hotline: 02933580205
Conclusion
Through the details provided about TCL TV's warranty such as the warranty policy, warranty conditions, and activation methods, etc., Mytour hopes you've gained more insight to enhance your TCL TV experience.
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