Decoding Zalo's Image Delivery Dilemma: Causes and Fixes

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Content

1. Causes of Zalo's Image Sending Error

2. Some Solutions for Zalo's Photo Sending Woes

Check Internet Connection

Grant Photo Access to the Zalo Application

Restart Your Phone

Check Phone Memory

Update to the Latest Zalo Version

During Zalo usage, users might encounter a situation where Zalo fails to send images, impacting their experiences. This issue arises on both Android and iOS devices, such as the iPhone 15 128GB or older versions. Don't worry, Mytour Superstore is here to assist you in solving this problem with simple steps. For details, follow the article below!

Causes and Solutions for Zalo's Image Sending Error

1. Causes of Zalo's Image Sending Error

Featuring a user-friendly interface with standout features like Livestream, message backup and restore, nearby search, private chat concealment, Zalo has rapidly become a favored platform among users today. You can download this application for most phone models such as Samsung Galaxy A/M/S series, iPhone 15 series, Realme, OPPO, Xiaomi, and more.

Zalo gains user affection for its multitude of standout features.

Zalo not only caters to users' regular communication needs but also enables easy sharing of images, videos, or folders through messages. However, in some cases, Zalo's photo-sending error may cause inconvenience for users. This situation can occur due to various reasons such as unstable Internet connection, phone lag caused by excessive temporary memory usage, or full storage capacity.

Zalo's inability to send photos can result from various factors.

During Smartphone usage, users sometimes forget to grant access permissions to the Zalo application. This means the app cannot access the gallery to retrieve and share photos with anyone else. Additionally, the situation of Zalo not sending photos may also occur due to using an outdated version.

2. Some Solutions for Zalo's Photo Sending Woes

Check Internet Connection

When facing the issue of Zalo not sending photos, users should check if the Internet connection is interrupted due to errors, weak connection, or instability. If the problem stems from the Internet connection, you can resolve it by restarting the WiFi router or using a different WiFi network.

Check Internet Connection to Resolve Zalo's Photo Sending Error

In cases where users cannot send photos while accessing the Internet via mobile data, it's possible that your 3G/4G data is no longer available. Therefore, you need to check your 3G/4G data usage and subscribe for more when necessary.

Grant Photo Access to the Zalo Application

To address Zalo's photo-sending error due to insufficient permissions on an iPhone, users need to access Settings > Choose Zalo > Select Photos > Choose All Photos.

Grant Access Permissions for Zalo App on iPhone

Simultaneously, users can swiftly and easily resolve this situation on Android phones with the following steps:

Step 1: Go to Settings > Select Apps > Choose Zalo.

Select Apps and choose Zalo on an Android phone

Step 2: Choose Permissions > Select Storage.

Select Permissions and choose Storage

Step 3: Choose Allow management of all files.

Choose Allow management of all files to grant access permissions for Zalo

Restart Your Phone

Besides not granting access permissions to the app, the inability to send photos through the Zalo app may also be due to excessive temporary memory usage causing phone lag. In such cases, users can try restarting their phones to clear temporary memory, improve performance, and reduce software errors for the device.

Restart your phone to address Zalo's photo-sending error

Check Phone Memory

During phone usage, downloading too many apps, images, and videos can deplete the device's memory, leading to sluggish performance. This not only slows down operations but may also be a cause of Zalo's inability to send photos. In such cases, users should delete unnecessary images, videos, files, and apps that are no longer in use to free up memory for the device.

Check phone memory and remove unnecessary apps

Update to the Latest Zalo Version

Users unable to send photos via Zalo may be using an outdated version. In that case, visit the App Store (for iPhone) or Google Play Store (for Android) to check if your app has been updated to the latest version. If not, quickly update to resolve issues and experience new enticing features!

If you've tried all the above methods and the Zalo photo sending issue persists, there's no need to worry excessively. In some cases, this situation may arise due to Zalo's server encountering errors, causing message delivery interruptions. Therefore, it's advisable to wait for some time to see if the issue resolves itself. The mentioned methods are intended to guide users in resolving the Zalo photo sending error on both Android and official iPhone models by Mytour Superstore. We hope you can successfully implement them if you unfortunately encounter this situation!

The content is developed by the Mytour team with the aim of customer care and solely to inspire travel experiences. We do not take responsibility for or provide advice for other purposes.

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Frequently Asked Questions

What are the common reasons for Zalo failing to send images?

Common reasons for Zalo failing to send images include an unstable internet connection, insufficient permissions for the app, full storage capacity, or using an outdated version of the app.

How can I check if my Zalo app permissions are set correctly?

To check Zalo app permissions, go to your phone's Settings, select Zalo, and ensure that permissions for accessing photos and storage are enabled for the app to function properly.

What steps should I follow to update the Zalo app on my phone?

To update the Zalo app, visit the App Store for iPhones or Google Play Store for Android devices, search for Zalo, and select the update option if available to ensure you have the latest version.

What should I do if Zalo still doesn't send images after trying all solutions?

If Zalo still doesn't send images after trying all solutions, it's advisable to wait, as the issue may be related to server errors on Zalo's end, which can resolve on its own.