Buzz
Service staff members are responsible for receiving orders (customer requests), serving food and beverages to customers in restaurants, hotels, and eateries. Due to their direct interaction with customers, they play a crucial role in ensuring customer satisfaction.
Service staff members also confirm whether customers are satisfied with their meals, and they handle any issues that arise during dining. Below is a table describing the job of restaurant and hotel service staff. PasGo invites you to check it out!
Description of the job of restaurant and hotel service staff
Ensuring availability of necessary utensils such as plates, spoons, dishes, knives, forks, chopsticks, cups, high chairs, pliers, scissors, etc. for customer service.
- Maintaining cleanliness and hygiene by cleaning and storing restaurant tools and equipment like tables, chairs, working tools, and related items to prevent loss, damage, breakage, or dirt.
- Promptly reporting any incidents to superiors for timely resolution.
Collaborating with other departments
- Assisting staff in other areas as assigned by superiors during busy periods.
- Coordinating daily tasks with Cashiers, Managers, Restaurant Supervisors, and Kitchen staff when taking orders, modifying orders, managing table assignments, or addressing feedback and complaints regarding restaurant service.
- Performing other tasks as directed by superiors.
This is the fixed basic salary, not including earnings from service charges and tips, which typically range from 5 to 8 million VND per month for the position of Restaurant and Hotel Service Staff. This can vary depending on the scale of the establishment and the level of service provided.
Career opportunities for Restaurant Service Staff
Due to the flexible working hours and minimal experience required, candidates, including part-time students, can be considered for the role of service staff to save on staffing costs.
Starting from the position of Service Staff, with efforts to improve culinary knowledge and service expertise, advancement to higher-ranking positions is entirely possible, such as:
- Head Server
- Supervisor
- Restaurant Manager Assistant
- Restaurant Manager
- Culinary Department Manager
- Food Service Director
Alongside the Front Desk, the Server is the frontline role, directly engaging with customers, often more frequently, leaving a lasting impression and ensuring customer satisfaction. They can be considered the 'ambassadors' of the restaurant during dining experiences. Thus, emphasis should be placed on recruitment, selecting individuals with pleasing appearances. Additionally, regular training sessions should be conducted to enhance service skills and professional development.
Wishing you all business success,
Best regards,
--
Sources: BetterTeam, Nghekhachsan.
