Discover 4 ways to cancel Viettel ringback tones quickly and for free

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Frequently Asked Questions

1.

What are the different methods to cancel Viettel ringback tones?

You can cancel Viettel ringback tones using various methods: via SMS by sending 'UNSUB' to 1221, calling the hotline 1221, using the USSD code *098*12#, or through the My Viettel app. Each method is straightforward and effective.
2.

How can I cancel Viettel ringback tones using the My Viettel app?

To cancel Viettel ringback tones using the My Viettel app, log in with your mobile number, enter the OTP, search for 'Imuzik,' and swipe left to cancel the service. This method is quick and user-friendly.
3.

Is it possible to cancel Viettel ringback tones through the hotline?

Yes, you can cancel Viettel ringback tones by calling the hotline 1221. Follow the instructions, press key 2 for assistance, and speak directly with a staff member to process your cancellation request.
4.

What should I do if I forget the song code for a Viettel ringback tone?

If you forget the song code, send 'FIND COLLECTION' to 1221 to review all songs in your collection. Once you have the code, you can delete the specific ringback tone by sending 'DELETE Song-code' to 1221.
5.

Are there any fees associated with canceling Viettel ringback tones?

Yes, while sending a cancellation text is free for one week, calling the Viettel hotline incurs a charge of 300 VND per minute. Fees already deducted for the service are non-refundable.

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