Buzz
If you’re encountering difficulties in terminating your Sports Illustrated (SI) subscription, you’re not alone. Canceling your subscription can pose challenges, particularly if you enrolled through a third-party provider. The most efficient method to cancel is by initiating a conversation with a representative. Alternatively, attempting cancellation through their website or via email is advisable. If your subscription was procured through a subscription service provider such as Amazon, cancellation must be processed through them.
Steps
Contacting for Cancellation
Reach out to SI's customer service hotline at 1-888-806-4833. This toll-free number can be dialed from any phone. However, if you’re calling from abroad, you must first dial your country's exit code before inputting the customer service number.
- Another option is to contact customer service by dialing 1-800-528-5000. However, note that this line caters to general customer service matters, unlike the former, which specifically handles subscription cancellations.
- Ensure you call during regular business hours, which are Monday through Friday from 7:00 a.m. to 9:30 p.m. CST.
Inform the customer service representative of your desire to cancel. Upon connecting with a representative, express your intention to discontinue receiving Sports Illustrated in your mailbox.
- You could state, 'I wish to terminate my subscription.'
Supply your account number to the representative. Locate your account number on the address label of your magazine or on any invoices you’ve received. For digital subscriptions, your account number should be accessible in your account details. Additionally, the representative may request your delivery address or other pertinent information.
Hint: If you encounter remaining issues with your subscription, inquire with the customer service agent regarding the possibility of a refund. However, note that they may not be authorized to issue refunds.
Inquire with the representative regarding any further steps. Typically, no additional action is required after contacting customer service. However, certain third-party companies offering 'free' magazine deals may persist in sending them until you cancel with them. Fortunately, the SI representative should be able to advise you if you need to reach out to a third-party company.
- This concern does not apply if you subscribed directly through SI.
- Although most third-party companies do not renew your subscription after cancellation, it is prudent to inquire with the customer service representative about the possibility of auto-renewal to preempt any future issues.
Cancellation via the Website
Navigate to the customer service section via the SI website’s menu. You might find the option to terminate your subscription by accessing the website and logging into your customer account. From there, you can communicate with customer service to request cancellation. Locate the customer service section by clicking the dropdown menu situated at the top left corner of the SI homepage. Alternatively, you can utilize the provided links below.
- Access the SI homepage here: https://www.si.com/.
- Direct link to the customer service page: https://w1.buysub.com/pubs/MT/SPI/Login_No_API.jsp?cds_page_id=234000&cds_mag_code=SPI&id=1551457235448&lsid=90601020354036030&vid=1.
Hint: Contacting SI through social media channels proves challenging. Moreover, they seem unresponsive to complaints, making social media communication potentially futile.
Login to your account using either your account number and email or your name, address, and email. After successful login, access the customer service link.
- Locate your account number on the magazine stickers or in your digital subscription account details. Additionally, it should appear on any invoices you've received.
- Ensure your address matches the one on your subscription label or billing details.
Complete the contact form to indicate your desire to cancel. The form allows you to specify the reason for contacting customer service. Choose “Cancel Subscription” as the subject line. Then, select the appropriate reasons for canceling.
- If desired, you can attach a letter with your cancellation request.
- If dissatisfaction with the magazine's content is the reason for unsubscribing, consider including a screenshot of the concerning material.
Expect a response within 1-2 days. Typically, you'll receive an email response from a Sports Illustrated customer service representative within 1-2 business days. However, there may be occasions when no response is received. If no reply is received after 2 days, consider sending another message.
- If you're not getting responses to your messages, contacting customer service by phone might be the most effective course of action.
Communicating with Customer Service via Email
Utilize the SI contact form to send a message to customer service. Access this form through the “contact us” link on the SI website. Your message will be sent as an email to customer service, and you can expect a prompt response.
Provide your name and email address for a representative to reach out to you. Enter your name and email address in the designated fields at the top of the form. Ensure you use an email address that you check regularly, as you may need to reply to their response to finalize the cancellation.
- Entering your name as it appears on your subscription might assist the customer service representative in locating your account.
Create a subject line indicating your intention to cancel your subscription. For instance, use “Cancel My Subscription” as the subject line. This succinctly communicates your request to the customer service representative. Keep the subject line straightforward to increase the likelihood of catching their attention.
- Alternative subject lines could be 'Subscription Cancellation' or 'Cancel Subscription.'
Select “Magazine Subscription” as the reason for contacting. In the dropdown menu, you’ll find a list of reasons for contacting SI. Choose “Magazine Subscription” as your reason. As there is no specific option for canceling your subscription, this is the closest match.
- You can only choose one reason from the dropdown menu, so multiple selections are not possible.
Compose your message and include your account details in the comments section. Clearly state your desire to cancel your subscription and ensure that you provide your account information for swift processing. Failure to include your account details may result in delays as they would need to request this information.
- You can find your account information on the sticker attached to your magazines or in your digital subscription account. Alternatively, it should be listed on any invoices received from SI.
- Expect a response from customer service within 1-2 days. If no response is received after 2 days, consider reaching out again or attempting to cancel via phone.
Canceling via a Subscription Company
Cancel through TME if you availed of their free trial offer. TME*Sports Illustrated provides a free trial period for the magazine. Upon expiration of the trial, your subscription will renew automatically, and your credit card will be charged accordingly. To cancel, you can utilize TME’s automated phone line at 1-800-516-2380, email them at [email protected], or visit their website at http://tmemagazine.com/tme-sportsillus.htm.
- Given that TME is a third-party entity, canceling may require persistence. It might be beneficial to contact them multiple times.
Go to PCH.com if you subscribed through Publisher’s Clearing House. For Sports Illustrated subscriptions obtained through Publisher’s Clearing House, cancellation should be processed via their website. Navigate to PCH.com, access the “Ask Us” form, and select “Order Related,” then “Order Cancellation Request” from the dropdown menus.
- You might need to provide your Order Number or Customer ID if available.
- Alternatively, you can contact PCH’s customer service at 1-800-566-4724 between 8:30 a.m and 8:30 p.m. Monday to Friday.
Terminate your Kindle subscription through your Amazon account. If your Sports Illustrated subscription is via Amazon, navigate to their magazine subscription manager at https://www.amazon.com/gp/magazines-subscription-manager. Locate the magazine in your orders, click on cancel subscription, and follow the prompts.
Useful Tips
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If your subscription fee is charged to your credit card, consider disputing the charge. This action may prompt them to cancel your subscription on your behalf.
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Canceling your subscription may require multiple attempts, as it can be challenging. Persevere, as eventual success is attainable.
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Avoid accepting offers for “free” magazines, as these often lead to unwanted subscriptions that are difficult to cancel.
