Some customers have been puzzled when purchasing plane tickets on Vietnam Airlines' website, but when they get to the airport, they go through procedures, use services, and fly on planes operated by Pacific Airlines. In this article, Mytour will help clarify your doubts.
Everything you need to know about the codeshare flights between Vietnam Airlines and Pacific Airlines.
According to Vietnam Airlines' announcement, starting from April 16th, passengers can experience codeshare flights between Vietnam Airlines and Pacific Airlines with standards and service quality equivalent to Vietnam Airlines' flights but at lower prices than regular Vietnam Airlines tickets.
These flights display a code on the ticket, reservation system, Vietnam Airlines' website, and flight booking agents as VN*, accompanied by the note “Operated by Pacific Airlines”
Codeshare flights offer more diverse flight time options for passengers. Vietnam Airlines passengers who cannot find suitable flight times or find that desired flight times are fully booked can opt for codeshare flights with Pacific Airlines at their preferred times.
Currently, Vietnam Airlines – Pacific Airlines codeshare flights are now available on most domestic routes, providing more flight options for customers.
Specifically, passengers purchasing Vietnam Airlines – Pacific Airlines codeshare tickets will enjoy ground and in-flight service standards similar to those when flying on Vietnam Airlines, including 1 piece of 23kg baggage allowance and complimentary beverages on board. However, for some itineraries, if booking the Economy Super Saver fare type, baggage allowance is not included. Golden Lotus Plus members will still enjoy all program benefits including mileage accrual, rewards, and other priority privileges.
Additionally, passengers purchasing tickets on codeshare flights will be served on the ground and in the air by both Pacific Airlines and Vietnam Airlines staff, with service quality guaranteed to meet the standards of the National Carrier.
Vietnam Airlines – Pacific Airlines codeshare flights are operated using Pacific Airlines' Airbus A320 aircraft. Furthermore, ticket refund conditions, ticket changes, and last-minute airport check-ins (go-show) comply with the fare prices and corresponding booking classes of Vietnam Airlines.
As per Mytour
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Reference: Travel guide from Mytour
MytourNovember 14, 2020