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Frequently Asked Questions

1.

What are the steps for FPT Internet installation process?

The FPT Internet installation process involves several steps: First, call the installation hotline to register your location. Next, FPT staff will visit to sign the contract. You’ll need a photocopy of your ID, and installation typically takes 1-3 days.
2.

Can I upgrade from ADSL to FPT fiber optic Internet?

Yes, customers can upgrade from FPT ADSL to FPT fiber optic Internet. This upgrade is free, provided that the area has existing FPT GPON fiber optic infrastructure available for installation.
3.

What documents are required for FPT Internet installation?

To install FPT Internet, you need to provide a photocopy of your ID card, with no notarization required. For business installations, a business license and authorized representative's signature with a red seal are necessary.
4.

What packages are available for FPT fiber optic installation?

FPT offers various fiber optic packages tailored for individuals, households, and businesses. Recommended options include the F4 or F3 packages for high-speed needs, and specific packages for gaming cafes and enterprises.
5.

How long does FPT Internet installation typically take?

FPT Internet installation usually takes between 24 to 72 hours after signing the installation contract. The actual time may vary based on area conditions and terrain challenges.

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