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To safeguard your rights when purchasing an LG washing machine, it is essential to delve into information about the company's principles, policies, durations, and service centers. Let's delve into the LG washing machine warranty policy through the following article.
Warranty duration for LG washing machines
- Warranty period and conditions for LG front-load and top-load washing machines apply universally.
- 24-month warranty period for LG top-load and front-load washing machine products.
- During the warranty period, damages caused by manufacturing defects under normal usage conditions will be covered.
- Replacement within 10 days if an LG air conditioner product is found to be faulty due to manufacturing issues, confirmed by LG's technical personnel.
Instances not covered by warranty for LG washing machines
- Damages caused by external factors such as natural disasters (floods/lightning strikes), fire incidents, rust, visible mold, corrosion due to chemicals, transportation issues, insect or animal interference are not covered.
- LG washing machines used with incorrect voltage sources.
- Placing the LG washing machine in dusty, humid conditions, exposure to liquids or water infiltration causing damage.
- Damages caused by user errors or external impacts such as falling, deformation, breakage, etc.
- Incorrect usage, installation, maintenance not following the manufacturer's instructions.
- Cheap LG washing machines that have been interfered with or repaired by unauthorized third parties not authorized by LG.
Cases where LG washing machines are eligible for free warranty
- Warranty applies when the LG washing machine is still within the warranty period.
- Cheap LG washing machines with manufacturing defects.
- Warranty applies when the serial number, machine type, and model remain intact, not scratched, patched, or torn.
- Warranty applies when the machine's serial number and model match those on the warranty certificate.
Activating the electronic warranty mode for LG washing machines
LG washing machines come with a warranty certificate. The certificate includes information about the model, serial number, manufacturing date, purchase date, customer name, address, phone number, dealer/shop name, and details about LG's product warranty policy. Additionally, buyers have two methods to activate the electronic warranty as follows:
Activate on the official website
- To safeguard warranty rights and obligations, buyers should request the dealer/shop selling the washing machine to activate the electronic warranty immediately after installation. Note that activation on the website is only applicable to LG's direct dealers/shops.
- The selling dealer activates the warranty for the purchased product through LG's website. Then, log in with the account information provided by LG. After successful activation of the product model, the buyer will receive a message from LG.
Contact LG hotline at 18001503
- In addition to the dealer activating directly on the LG website, consumers can also call the information hotline directly. This includes Name/Touchphone Number/Address/Machine Model/Machine Serial Number/Purchase Date for activation.
Closing words
LG washing machines are not only of high quality, but LG's warranty service is also reputable, professional, ensuring all customer rights. Therefore, you can trust your decision to choose washing machine products from this famous South Korean brand. If any issues arise during the warranty period, do not hesitate to contact LG's hotline for genuine warranty service as quickly as possible.
