Buzz
Learn about the terms and conditions for requesting a price adjustment at Macy’s.
Important Information
- Although Macy’s no longer matches prices with other retailers, they do offer price adjustments for their own products.
- If you discover a lower price on a Macy's item you recently purchased, you can request a refund for the price difference.
- You have a window of 10 days after your purchase to request a price adjustment.
Steps to Take
Macy’s Price Adjustment Policy
Within 10 days of your purchase
, Macy’s offers price adjustments for their items. While Macy’s no longer matches competitor prices, they do match their own prices both in-store and online. If you find a lower price for the exact item on Macy’s website and your original purchase wasn’t made with a promo code or discount offer, you can request a price adjustment. Macy’s will refund you the difference to your original form of payment if your item qualifies.
How to Ask for a Price Adjustment
In-Store: Look for a cheaper listing of your exact item on Macy’s website. Then, bring your purchase receipt and proof of the lower price listing to any Macy’s cashier. If your item is eligible for a price adjustment, the cashier will refund you the price difference to your original form of payment immediately.
Online: Once you find a better deal online, initiate a virtual chat with a Macy’s customer service representative or email them at [email protected]. Provide the Macy’s representative with your order number, email address, first and last name, phone number, shipping address, items to adjust, and sale date. Then, communicate your price adjustment request to check for eligibility.
Macy’s Furniture & Mattress Price Adjustment Policy
To request a price adjustment for furniture and mattresses, email [email protected]. Macy’s has a specific price adjustment policy for furniture and mattress purchases. To qualify, you need to email them your salescheck number, order number, email address, first and last name, phone number, shipping address, items to adjust, and sale date. The 10-day price adjustment request window varies depending on your purchase method: White Glove, In-Home & Room of Choice (10 days from delivery date), Parcel from Warehouse (10 days from item shipment), Parcel from Vendor (10 days from vendor shipment). Additionally, Macy’s only refunds up to $100 price difference for furniture and mattresses.
Moreover, Macy’s only refunds up to $100 price difference for furniture and mattresses.
Special Conditions & Exclusions
The item listing must match your original purchase exactly. Ensure that the brand, size, color, and model specifications of the lower-priced item match your purchased item. Even minor differences may disqualify your price adjustment request.
Purchases made with a discount are not eligible for price adjustments. If you bought an item online or in-store using a promo code or special offer, it does not qualify for any price adjustments. This includes occasions like Black Friday, Cyber Monday, and Christmas Savings Events.
Items shipped and sold by third-party vendors are ineligible for price adjustments. If your item is fulfilled by Macy’s Digital Marketplace or their Direct from Vendor sellers, it does not qualify for a price adjustment. Before making an online purchase, verify if there's text below the product name indicating it's sold and shipped by a third-party seller.
Apple products have a longer price adjustment request period of 14-30 days. Unlike the standard 10-day window for most items, Macy’s allows price adjustments within 14 days for iPhones and 30 days for all other Apple products.
