Currently, the most convenient and comprehensive method to access business page messages is through Facebook's Pages Manager app, but not everyone wants to install a separate app solely for this purpose. Meanwhile, Facebook notes that 90% of business owners are using Facebook Messenger to chat with family and friends. With the business inbox in the Messenger app itself, users can quickly switch between their personal and business accounts. This makes staying in touch with friends and responding to customers easier as everything happens within one single app.
Facebook Launches Business Inbox on Messenger
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Based on Facebook's announcement, messaging capabilities will not be deleted from the Pages Manager app, and the company states that the new Messenger feature is an additional supplement to the business-specific app. The app also includes a more comprehensive set of features if you want to manage other aspects of your business page, so it still has its own audience. Due to its more direct messaging nature, the goal of the business inbox on Messenger is to enable businesses to respond to customer questions or requests more quickly without needing a separate app.
The new business inbox for businesses will be released on the Messenger app on iOS now and it will come to Android in the next few weeks. Additionally, you can check out How to Log Out of Messenger Account on iPhone here to secure information exchange with your friends, colleagues, and family.
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