Fixing Common Errors on Samsung Galaxy Note 9

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Fixing Common Errors on Samsung Galaxy Note 9

How to resolve annoying errors while using Samsung Galaxy Note 9, including slow charging, camera issues, volume adjustment errors, ... ?

Since its official release, Samsung Galaxy Note 9 has consistently faced issues, causing inconvenience to users. This article from Mytour.vn will compile and guide you on how to fix common problems on the Samsung Galaxy Note 9.

Fixing Errors on Galaxy Note 9

Fixing Common Errors on Samsung Galaxy Note 9

Error 1: Slow charging, slow battery charging

Although Note 9 is equipped with fast charging technology, according to some users, the fast charging feature on this Samsung flagship seems not to work, and even the charging process is very slow.

To mitigate this issue:

- Ensure you are using an original charging adapter and cable.
- Additionally, attempt to clear the charging port of any debris.
- Enable the fast charging option by navigating to Settings => Device Care => Battery => Charging => toggle on

Fast Charging. Lastly, reconnect the charger and verify if the device is charging rapidly.

Error 2: Note 9 screen turns green and yellow after update

On forums, some users complain about the Note 9 screen turning green and yellow after updating to the latest patches. Currently, there is no solution to fix the issue, and it seems severe. Some users suggest that clearing the device's cache partition may help resolve the issue.

Note: Before proceeding with the steps, it is advised by Mytour.vn to back up your device to prevent any loss of important data.

Follow the steps below:

First, power off your device by pressing and holding the Power button + Volume Up button simultaneously until the Samsung logo appears on the screen, then release.

Now, a list of options will appear on the screen. Use the Volume Down button to navigate to the Wipe Cache Partition option, use the Power button to select this option. Next, choose Yes => Reboot System Now.

Error 3: Note 9 Overheating Issue

Note 9 overheating during usage is another common issue that many users encounter.

For this issue, you can contact Samsung or retailers for assistance in exchanging or repairing the device. Typically, the cause of this issue may be due to a faulty device battery.

Error 4: Navigation Bar Still Displaying When Using Gestures

The Android 9.0 Pie interface has added many extremely useful features for Note 9, notably the gesture navigation feature. Interestingly, during usage, some users report that the soft keys do not disappear after activating gestures.

According to Samsung, to resolve this issue, the solution is to clear the cache partition.

Note: Although this process does not delete or lose your personal data, Taimienphi.vn still recommends backing up your data to avoid potential mishaps.

First, power off the Note 9, then simultaneously press and hold the Volume Up button and Bixby button until the Samsung logo appears on the screen, then release.

Next, use the Volume buttons to navigate to the Wipe cache partition option, and use the Power button to select.

Error 5: Note 9 Camera Produces Noise When Zooming

This error occurs when users activate the telephoto lens and zoom, and it only happens on some devices.

The main cause of this error is related to hardware malfunctions, so there is no other solution but to send the device back to Samsung or retail stores for repair or replacement.

Error 6: Volume Decreases During YouTube Video Playback

This error occurs on YouTube and other video playback apps, including Samsung's video player. Specifically, when users replay a video and notice the volume decreasing gradually. It's worth noting that this error occurs even in Safe Mode, so the culprit is not third-party apps.

According to some users, the culprit causing the issue lies within Dolby Atmos. By accessing Settings => Sounds and vibration => Advanced sound settings => Sound quality and effects => activating Dolby Atmos option.

Error 7: S Pen malfunction

The Note 9 marks Samsung's first device equipped with an S Pen. During usage, some users report that the S Pen fails to function on their devices.

According to the tech giant from South Korea, users can apply one of the following solutions to troubleshoot the S Pen issue:

- Perform a Soft Reset by holding down the Volume Down button for about 10 seconds, then press and hold the Power button and continue pressing the Volume Down button until the device restarts.
- Ensure the S Pen is correctly connected by accessing Settings => Advanced features => S Pen => S Pen remote and ensure the feature is activated.
- Finally, if the above methods are not feasible, it may be due to a faulty S Pen or Note S9 screen. The only solution is to contact Samsung or retail stores to exchange for a new device.

Error 8: Unresponsive navigation keys

This issue primarily occurs on devices using Samsung's default Samsung Experience launcher. When the issue arises, users have to press the keys 10 to 20 times to execute a command, sometimes even have to reboot the device to temporarily resolve the issue.

The root cause of the problem stems from a recent Samsung Pay update. Therefore, the solution to fix the issue is to reset Samsung Pay. Additionally, trying to update the Note 9 to Android 9.0 Pie version also helps resolve the issue.

Error 9: Camera freeze, hang

On forums for Sam fans and XDA Developers, many users have reported issues with the Note 9 camera freezing and hanging. The problem occurs during both photo capturing and video recording. Solutions like clearing cache memory or replacing the MicroSD card, rebooting the Note 9, all yield no results.

To resolve this issue, updating to Android 9.0 Pie is the solution.

Mytour.vn has recently compiled and provided guidance on fixing common issues on Samsung Galaxy Note 9. In addition, if you have any further questions or need clarification, feel free to leave your comments below the article.

The content is developed by the Mytour team with the aim of customer care and solely to inspire travel experiences. We do not take responsibility for or provide advice for other purposes.

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Frequently Asked Questions

What should I do if my Samsung Galaxy Note 9 charges slowly?

If your Samsung Galaxy Note 9 charges slowly, first ensure you're using the original charging adapter and cable. Clean the charging port to remove any dirt, and make sure the fast charging option is enabled in the settings under Device Care > Battery > Charging.

How can I fix the green and yellow screen issue on my Note 9 after an update?

To address the green and yellow screen issue on your Note 9 after an update, you can try clearing the cache partition. First, power off your device, then press and hold the Power and Volume Up buttons until the Samsung logo appears. Navigate to Wipe Cache Partition using the Volume buttons, select it with the Power button, and then reboot the system.

What are the potential solutions for overheating problems on my Galaxy Note 9?

If your Galaxy Note 9 is overheating, it's best to contact Samsung or authorized retailers for assistance. Overheating may often indicate a faulty battery, which might require repair or replacement to ensure the device operates safely.

Why do the navigation keys still display when using gesture navigation on my Note 9?

If the navigation keys remain visible when using gesture navigation, clearing the cache partition may help resolve this issue. Power off your device, then press and hold the Volume Up and Bixby buttons until the Samsung logo appears, and navigate to Wipe Cache Partition to fix the problem.

What can I do if the camera on my Samsung Galaxy Note 9 freezes?

If your Galaxy Note 9 camera freezes, updating the device to Android 9.0 Pie can be an effective solution. Additionally, try clearing the cache memory or replacing the MicroSD card if the issue persists after the update.