Fixing Common TeamLink Errors While Learning or Meeting Online

Similar to Zoom or Microsoft Teams, errors can occur while using TeamLink for online meetings or learning. Refer to Mytour's article below to learn how to fix common TeamLink errors during online learning or meetings.

Tip: If you haven't installed TeamLink yet, you can visit this link to download and install the software.

Fixing Common TeamLink Errors During Online Learning or Meetings

1. Black Screen Error During Online Meetings on TeamLink

This is one of the common errors occurring on TeamLink for Android. The sign of this error is when you open the app, the device screen displays a blackish color.

Here are some ways to troubleshoot and fix the TeamLink black screen issue:

Step 1: The main cause of the problem may be a temporary app loading error. Try closing TeamLink and then reopening the app to see if the black screen issue persists.

Step 2: If the above method doesn't work, try performing a hard reboot on your Android phone to see if the issue persists. Press and hold the Home button + Power button

Step 3: In case the above methods fail, let your Android device drain its battery completely, and the device will turn off automatically. Then, plug in the charger to charge the device and press the Power button to turn it on. This method may also help fix the black screen issue during online meetings or learning on TeamLink.

Step 4: The final solution to fix the black screen issue during online meetings or learning on TeamLink is to uninstall the app, then reinstall it. The Android operating system will restore all settings after you reinstall and log into the app.
 

2. TeamLink Not Loading or Malfunctioning (Download Error / Server Error / Connection Error)

There are various reasons for this issue, including:

+ The TeamLink server may be down, causing app download errors. Try waiting for a few minutes and then download TeamLink again.

+ Wifi/mobile data connection is faulty. Check your data connection and see if TeamLink is accessible.

+ Too many users using TeamLink simultaneously. Try waiting for a few minutes and reopen TeamLink to see if the app functions correctly.
 

3. Login Errors and Account-Related Issues on TeamLink

To address errors and issues related to your TeamLink account, follow the steps below:

Step 1: The TeamLink server may be down, causing login/account issues. Try logging in again after a few minutes to see if the problem persists.

Step 2: Wifi/mobile data connection is faulty. Check your data connection to see if you can access TeamLink.

Step 3: The cause of TeamLink login errors may be incorrect login credentials. Try logging in with the correct credentials to see if the issue persists.

Step 4: If you are logging into TeamLink with social media accounts like Facebook, Twitter, etc., check if these services are functioning correctly by visiting their official websites.

Step 5: Ultimately, the cause of the error may be that your account is banned or inactive.
 

4. TeamLink Installation Error

If you are encountering errors during the TeamLink installation process, follow the steps below:

Step 1: Check if your Wifi/mobile data connection is functioning correctly.

Step 2: Check the storage capacity on your Android phone. If the storage is insufficient, it may be the reason for the installation error.

Step 3: Ensure that you are installing the correct version of TeamLink for Android.
 

5. TeamLink App Not Updating Correctly

Step 1: Check the Wifi and mobile data connection on your device to ensure proper functionality. Sometimes, unstable and slow connections can be the cause of the TeamLink app not updating correctly.

Step 2: Ensure your device has sufficient storage capacity to download updates.
 

6. Audio/Video Issues During Online Learning or Meetings on TeamLink

Step 1: Check the volume on your phone. Additionally, try using headphones to determine if the issue is with the speaker or the application.

Step 2: If encountering issues, download the video, check Wifi/mobile data connection to ensure stable operation.
 

7. App Notification Error on TeamLink

To fix the app notification error on TeamLink not functioning correctly, follow the steps below:

Step 1: Access Apps => Video Conference => TeamLink => Notifications, and check if app notifications are enabled. If not, enable them to receive app notifications.

Step 2: Additionally, if notifications have no sound, check if app notification sounds are muted.

In this article, Mytour guides you through fixing common TeamLink errors encountered during online learning or meetings. Additionally, if you are using Microsoft Teams, readers can explore other Mytour articles to learn about resolving common Microsoft Teams issues.