Fixing Common UltraViewer Connection Errors

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Frequently Asked Questions

1.

What should I do if I cannot retrieve IDs while using UltraViewer?

If you cannot retrieve IDs on UltraViewer, ensure that you are using the latest version of the application. Additionally, check your firewall settings to confirm that it is not blocking Port 2112 or the UltraViewer process. Adjust the proxy settings to connect directly to the internet for a seamless experience.
2.

How can I fix the 'Cannot start with Window' error on UltraViewer?

To resolve the 'Cannot start with Window' error on UltraViewer, right-click on the application icon and select 'Run as administrator.' Also, ensure the option 'Run UltraViewer with Windows' is checked. Restart your computer afterward to apply the changes.
3.

What steps should I take to address the ActiveX Component error in UltraViewer?

If you encounter the 'Error at Main: ActiveX Component can't create object' during installation, try disabling any security programs like OSArmor that might be interfering. If the issue persists, consider uninstalling and reinstalling UltraViewer to resolve any installation-related problems.
4.

Is there a way to troubleshoot UltraViewer connection errors effectively?

Yes, troubleshooting UltraViewer connection errors involves checking your firewall and proxy settings, ensuring the application is updated, and verifying that no IP masking software is interfering. Following these steps will help you achieve a seamless remote connection experience.

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