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Sony TVs running on the Android TV operating system come with the pre-installed YouTube app. After connecting to your TV, users can comfortably enjoy their favorite YouTube videos on the device. However, during the process of streaming YouTube videos on Sony TVs, users may also face various issues and YouTube errors. In this article, Mytour compiles and guides you through the process of fixing common YouTube issues on Sony TVs.
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1. Sony TV Not Connecting to YouTube
Method 1: Check Service Status
Step 1: Verify that the YouTube app is functioning normally.
Step 2: Open the YouTube app on your phone or access it from your computer.
Step 3: Attempt to play any video and check if the streaming is stable.
If the issue persists, explore some troubleshooting methods below.
Method 2: Power Cycle the TV
Another way to address the Sony TV not connecting to YouTube issue is to try turning off the TV, then turning it back on and checking if the device connects to YouTube.
Method 3: Clear Browser Cache
If the YouTube connection issue with Sony TV persists, the next troubleshooting solution is to try clearing the browser cache.
To achieve this, follow the steps below:
Step 1: On your TV, access the browser.
Step 2: Open the browser settings.
Step 3: Choose Delete cookies or a similar option.
Step 4: Reopen the YouTube app and check if it has successfully connected to your Sony TV.
Method 4: Reset Personal Information
Step 1: Start by turning on your Sony TV.
Step 3: Access Settings.
Step 4: Navigate to Set Up, select Customer Support.
Step 5: Scroll down and choose the option Initialize personal information.
Step 6: Follow the steps to reset all personal information and log out of all your accounts.
Step 7: Reopen the YouTube app and log in with your username and password.
From now on, YouTube will function normally without any issues.
Method 5: Reset Sony TV to Manufacturer Default
If the issue persists, the solution is to perform a reset on the Sony TV to its original manufacturer default state.
Note: This method will completely erase all personal information and settings you have configured.
Follow the steps below:
Step 1: Press the Home button on the TV control panel.
Step 2: Access Settings.
Step 3: In the System Settings section, select General Set-up.
Step 4: Choose Factory Settings.
Step 5: Wait for the reset process to complete. This process may take some time.
Step 6: After the TV has finished rebooting, reopen the YouTube app, log in, and check if YouTube is functioning.
Method 6: Update TV Firmware
Make sure you have updated and installed the latest firmware on your Sony TV. New firmware updates often include bug fixes and new features.
Access the Settings section to check, download, and update to the latest firmware version.
2. YouTube App Freezing or Crashing on Sony TV
Here are some common YouTube errors on Sony TVs:
- YouTube app freezing and not opening.
- Error: 400. This error occurs when launching the app.
- YouTube not displaying on the TV screen.
- Error when trying to watch YouTube on the Internet Browser.
- Error YouTube is unavailable. Please try again later. This error often occurs when users open the YouTube app after the TV is in standby mode. To fix this error, select Cancel and try again.
To resolve and troubleshoot these errors, follow the steps below:
Method 1: Basic Error Fix
Step 1: Close the YouTube application and then reopen it.
Step 2: Close other running applications, such as Netflix.
Step 3: Ensure your TV is connected to the network. Also, make sure the network you are using is stable.
Step 4: Reset your modem/router by pressing the Power button to turn off the device, wait for a few minutes, then turn it back on and reconnect.
Method 2: Restart the YouTube App
Step 1: Press the Home button on the TV remote.
Step 2: Select Settings.
Step 3: In the TV section, choose Apps.
Step 4: Select YouTube.
Step 5: Choose Clear data => OK.
Step 6: Choose Clear cache => OK.
Step 7: Choose Force stop.
Step 8: Finally, open YouTube from the home screen and check if the issue persists.
If the issue persists, the solution is to reset the Sony TV to the manufacturer's default state as outlined in the above steps.
This Mytour article just guided you on fixing common YouTube errors on Sony TVs. If you have any questions or need assistance with issues like YouTube being blocked at home or in your company, feel free to share your thoughts in the comments section below the article.
