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Problem: If your iPhone is in silent mode, you may not hear the ringtone or other notification sounds when someone tries to contact you.
Solution: Ensure that you have turned on the sound switch on the side of your iPhone.
2. Ringtone volume too low
Problem: If ringtones, typing sounds, and other sounds don't play when you receive notifications, but videos and music still play at normal volume, it means your ringtone volume is reduced too low, and your media volume is on. These are two separate settings in iOS.
Solution: To adjust the ringtone volume, simply press the volume button while no media is playing, or go to Settings > Sounds & Haptics and drag the Ringer And Alerts slider to your desired level.
3. Media volume too low
Problem: If you seem unable to hear music and video sounds, but the ringtone is loud and clear, it's because the ringtone volume is on but the device's separate media volume may be too low.
Solution:
You can adjust the media volume on your iPhone by dragging the volume slider in the Control Center.
4. Speaker clogged with dust and dirt
Problem: If your iPhone is often placed in a dusty environment, check if the speaker is accumulating dust and fibers. These can easily get trapped in the speaker grille. One of the easiest ways to recognize this is distorted or muffled device sounds instead of clear ones.
Solution: Cleaning the speaker grille may seem like a mundane and overlooked task but requires caution. Apple advises users to use a soft-bristled brush to sweep away dust trapped in the speaker.
4. Phone case covering the speaker
Problem: Some protective cases used on iPhone 11, 11 Pro models may hinder sound and create underwater sound effects because sound waves cannot escape. Cases with high device protection capabilities are known to cause sound issues like muffled or distorted audio. Therefore, phone cases cannot be ruled out as the culprit.
Solution: To check if the phone case is the culprit, remove it and try playing music. If the sound remains muffled, then dust as mentioned above may be the culprit rather than the phone case.
5. iPhone connected to Bluetooth headphones
Problem: If you occasionally use Bluetooth headphones with your iPhone, your iPhone is set to automatically connect to the headphones when in range. Upon connection, iOS will automatically use AirPlay Mirroring to route all audio to the Bluetooth headphones.
In this case, what may happen is that if you leave home without your Bluetooth headphones, the sound still works normally, but when you return home, the sound may start routing to the Bluetooth headphones instead of through the iPhone. This can make you feel like there's no sound because the iPhone is routing sound to Bluetooth headphones you're not using.
Solution: You can turn off Bluetooth when not using Bluetooth headphones or disconnect AirPlay between iPhone and Bluetooth headphones. Open the Control Center, tap on the AirPlay button, and select iPhone speaker instead of Bluetooth headset.
II. Other troubleshooting methods
If the above reasons don't apply to you, there are a few other troubleshooting methods you can try.
1. Restart your iPhone
If it's a software glitch, which can happen repeatedly, you may be able to fix it simply by restarting your phone. Typically, a restart using the hard reset method is best. Here's how:
- iPhone 8 and later: Press and quickly release the volume up button. Then, press and quickly release the volume down button. Finally, press and hold the power button until the Apple logo appears.
- iPhone 7 and iPhone 7 Plus when the speaker is muffled: Press and hold both the power button and the volume down button for about 10 seconds until the Apple logo appears.
- iPhone 6S and earlier: Press and hold both the Home button and the power button for about 10 seconds until the Apple logo appears.
2. Update to the latest iOS version
There might be something wrong with the iOS software itself, and installing the latest iOS update might resolve the issue as it will check all your settings again.
3. Connect headphones and check if the sound works
If you can't hear any sound coming from the speaker after trying all the methods above, but still hear sound through headphones, then the issue may lie with the device's speaker. In this case, take your phone to a reputable repair shop for inspection.
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Issues with the speaker on iPhone can occur without warning. If you encounter such a problem, the troubleshooting methods shared in the article may help you effectively resolve the issue. Additionally, if you experience speaker errors such as loss or no sound during calls, refer to How to fix iPhone speaker issues here.
