Fixing Face ID malfunction on iPhone X

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Ngày cập nhật gần nhất: 15/4/2026

Face ID malfunction on iPhone X can be frustrating for users and lead to future inconvenience. Referring to the following content will help you efficiently troubleshoot Face ID not working on iPhone X.

Face ID not working on iPhone X is a common issue that many users have reported upon acquiring and using this device. To provide a better understanding of this issue, Mytour.vn offers measures to address it.

Guidance on resolving Face ID not working on iPhone X

* Considerations when using Face ID on iPhone X

- Check if the tempered glass screen protector or phone case is obstructing the TrueDepth Camera module on iPhone X.

- Ensure that the front Camera area on your iPhone X is free from dust and dirt.

- In certain cases, it's advisable to avoid strong light by not facing directly against bright light sources (such as the sun shining directly behind you).

- For effective Face ID functionality on iPhone X, position the device directly in front of your face at a distance of about an arm's length or slightly closer.

* Solutions for Face ID not working on iPhone X

1. Turn off, then turn on Face ID

Similar to addressing Touch ID issues on previous iPhone models, turning off and then turning on Face ID on iPhone X can quickly resolve this problem on your device.

Step 1 : Access the Settings app from your device's home screen, then search for and tap on Face ID & Passcode option.

Next, here we proceed to disable iPhone Unlock feature as shown in the image above.

Step 2 : Restart your iPhone X device by pressing and holding the Power button until the device's screen displays Slide to Power Off, then release your finger.

Then swipe the screen along this icon to power off the device and restart your iPhone X.

Step 3 : Finally, continue to access the Settings app, select Face ID & Passcode option.

Restore the iPhone Unlock feature.

2. Reset Face ID on iPhone X

Similar to the method above to troubleshoot Face ID not working on iPhone X, let's try resetting Face ID on iPhone X to see if this method is effective.

Step 1: First, you need to reset Face ID by accessing Settings, selecting Face ID & Passcode.

Tap Reset Face ID.

Step 2: Then proceed to set up Face ID on your iPhone X by tapping Set Up Face ID, then tap Start.

Once you've reset Face ID on iPhone X, tap to activate iPhone Unlock and check if we've fixed the Face ID not working issue on iPhone X.

3. Update to the latest iOS

Updating to the latest iOS not only improves the performance of iPhone X but also helps users fix issues from previous versions, including Face ID issues on iPhone X.

Access the Settings app and select General.

Then tap Software Update to check and download the latest iOS update for iPhone X.

4. iPhone Warranty

If none of the above three methods have resolved the Face ID not working issue on your iPhone X, it's highly likely that your device has encountered a hardware problem. In this case, you should take your device to an iPhone service center for consultation and assistance.

You can look up the nearest iPhone service center through the iPhone warranty service list to plan for servicing your device.

So, we've just delved deeper into one of the common issues iPhone X users often encounter, which is Face ID not working on iPhone. Hopefully, through this article, you've been able to grasp the solutions to address this problem.

In addition, now on older iPhone models such as iPhone 8, 7, 7 Plus, 6, 6s, 5s, we can experience the Face ID feature through the ZoOm Login app, which is quite interesting. Implementing and setting up Face ID on older iPhones may not be as accurate as on iPhone X, but it's still a unique experience for you to try out and show off to your friends.

Frequently Asked Questions

What are common reasons for Face ID not working on iPhone X?

Several factors can cause Face ID to malfunction on your iPhone X. These include obstructions like a screen protector or phone case blocking the TrueDepth camera, dirt or dust on the camera area, and improper positioning in bright light. To ensure functionality, keep the front camera clear and position your device about an arm's length from your face.

How can I reset Face ID on my iPhone X effectively?

To reset Face ID on your iPhone X, go to Settings, select Face ID & Passcode, and tap Reset Face ID. After resetting, set up Face ID again by tapping Set Up Face ID and following the prompts. This can often resolve issues related to Face ID not working.

What steps should I take to troubleshoot Face ID issues on iPhone X?

To troubleshoot Face ID issues, first, turn off and restart the Face ID feature in Settings. Then, consider resetting Face ID or updating your iOS to the latest version. If problems persist, it may indicate a hardware issue that requires professional evaluation at an Apple service center.

Is it necessary to update my iPhone X to fix Face ID issues?

Yes, updating your iPhone X to the latest iOS version is highly recommended. Updates not only enhance performance but also address existing bugs, including those that may affect Face ID functionality.

What should I do if Face ID still doesn’t work after trying all troubleshooting methods?

If Face ID remains non-functional after attempting all troubleshooting methods, it is advisable to consult an iPhone service center. This may indicate a hardware issue that requires professional diagnosis and repair.

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