Fixing Google Docs File Loading and Opening Issue

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Guide on fixing the issue of loading and opening files on Google Docs

How to fix issues with loading and opening files on Google Docs

Similar to Google Sheets, encountering errors while using Google Docs is inevitable, with the inability to load or open files being one of the most common.

There are various reasons behind the Google Docs Unable to load file error, and in this article, Mytour will guide you through fixing this issue.

Guide on fixing the issue of loading and opening files on Google Docs

Article Contents:
1. Method 1: Basic fix for opening files on Google Docs.
2. Method 2: Clear browser cookies and cache.
3. Method 3: Reset Chrome settings.
4. Method 4: Disable Chrome extensions.
5. Method 5: Try a different browser.

How to fix issues with loading and opening files on Google Docs

Method 1: Basic fix for opening files on Google Docs

Before diving into more complex Google Docs error troubleshooting steps, try the following:

- Activate incognito mode on Chrome and reload, reopen the Google Docs file to see if the issue persists.

To do this, on the browser window, click on the 3-dot icon in the top-right corner of the screen, select New incognito window. Alternatively, press Ctrl + Shift + N.

If the Google Docs error disappears, the cause of the error may be browser extensions you have installed.

- Try logging out and logging back into your Google account and see if the error persists. Some users have reported that this method also helps fix the Google Docs Unable to load file error.
- Try restarting your computer, device. However, this solution is only temporary.
- Lastly, don't forget to check the Wifi connection you are using, ensure the connection is stable.

If all the basic error solutions above are not available, consider exploring some of the following error-fixing methods.

Method 2: Clear browser cookies and cache

Another way to fix issues with loading and opening files on Google Docs is to clear browser cookies and cache.

Follow the steps below:

Step 1: On the Chrome browser window, find and click the 3-dot icon in the top-right corner of the screen.
Step 2: Select More Tools =>Clear browsing data (xóa dữ liệu trình duyệt).

Alternatively, the quickest way is to press the Ctrl + Shift + Del key combination to open a similar window.

Step 3: Under the Advanced tab, in the Time range section, choose the All time option. Tick all the options.

Step 4: Click the Clear data button to delete all browser cookies and data.
Step 5: Finally, try reopening the file on Google Docs to see if it has loaded, opened.

Method 3: Reset Chrome settings

If the above method is unavailable, try resetting Chrome settings and check if the Google Docs error persists.

Note that this action does not delete or change bookmarks or passwords you have saved BUT only restores the search engine to the default Google, as well as changes the homepage and tabs, content settings, cookies and website data, extensions, and themes to their original default state.

Additionally, the changes apply to all devices where you are signed in to your account.

Step 1: On the Chrome window, click the 3-dot icon in the top-right corner of the screen, select Settings (preferences).

Step 2: In the Settings window, scroll down and click the Advanced button.

Step 3: In the Reset and clean up section, find and click the Reset button to reset browser settings.

Click the Reset button again to confirm the action.

Method 4: Disable Chrome Extensions

Note: This method does NOT apply in incognito browsing mode. When incognito mode is activated, all Chrome extensions are disabled, making it difficult to identify the culprit causing Google Docs malfunctioning.

Follow the steps below to disable Chrome extensions:

Step 1: Enter chrome://extensions in the Chrome address bar and press Enter. This action opens the browser's extensions window.

Step 2: Here, locate and disable all extensions you've installed on the browser by clicking to toggle off the slider next to each extension.

Step 3: Finally, try re-enabling each extension one by one and reopening the Google Docs file each time to identify the extension causing the error and disable it.

Method 5: Try a Different Browser

If you have tried the above methods but they are not feasible, try opening the Google Docs file in a different browser to see if the error persists. If the error persists, it may be due to a malfunction in the Chrome browser you are using.

If not, it's likely that Google Docs is experiencing an issue or error. All you can do is wait for Google to fix this problem.

This article from Mytour has just guided you through the steps to fix the issue of unable to load or open files on Google Docs. Additionally, readers can refer to other articles on Mytour to learn more about fixing issues with typing and editing Vietnamese text on Google Docs.

Read more: How to fix issues with typing Vietnamese on Google Docs.

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Frequently Asked Questions

What are the basic fixes for Google Docs unable to load files?

To address the issue of Google Docs not loading files, try activating incognito mode, logging out and back into your Google account, restarting your device, and checking your Wi-Fi connection for stability.

How do I clear cookies and cache in Chrome to fix Google Docs errors?

To clear cookies and cache in Chrome, click the 3-dot icon, select More Tools, then Clear browsing data. Choose 'All time' for the time range and select all options before clicking Clear data.

What steps are involved in resetting Chrome settings for Google Docs issues?

To reset Chrome settings, go to the 3-dot icon, click Settings, scroll down to Advanced, and find Reset and clean up. Click Reset settings and confirm to restore default settings without losing bookmarks or passwords.

How can I identify problematic Chrome extensions causing Google Docs errors?

To identify problematic Chrome extensions, navigate to chrome://extensions, disable all extensions, and then re-enable them one by one while reopening Google Docs to isolate the problematic extension.

Should I try a different browser if Google Docs is not loading files?

Yes, trying a different browser can help determine if the issue is with Chrome. If the problem persists across browsers, it may be a Google Docs issue that needs attention.