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On various forums, users report instances of Microsoft Teams hanging or freezing during startup or app updates. If you're facing this issue, continue reading Mytour's article to learn how to fix Microsoft Teams hang issues during startup.
Fixing Microsoft Teams Hang During Startup
Method 1: Check Microsoft Teams Service Status
If Microsoft Teams is hanging or the app isn't opening, it could be due to maintenance or upgrades. Try checking the service status in the Office 365 Admin account window.
Step 1: Open the Office 365 admin center.
Step 2: Go to Service Health. Here, you can check the service status and follow any guidance for troubleshooting.
Step 3: A small note is that you need admin access to check the service status. If not, you can contact your admin.
Any issues related to the service will be automatically resolved and fixed within a few hours or possibly more.
Method 2: Clear Microsoft Teams Account Information
If the above method doesn't work and Microsoft Teams hang or freeze issues persist, the next solution for you is to clear the account details of Microsoft Teams.
Follow the steps below:
Step 1: Ensure the Microsoft Teams app is closed.
Step 2: Press Windows + R to open the Run dialog.
Step 3: Type control and press Enter or click OK to open the Control Panel window.
Step 4: In the Control Panel window, navigate to User Accounts.
Step 5: Click on Credential Manager.
Step 6: Select the Windows Credentials tab on the right panel.
Step 7: Click the Microsoft Office 365/Teams menu, choose Remove.
Step 8: Click Yes to confirm.
Step 9: Finally, close the Control Panel window and try reopening the Microsoft Teams app to see if the issue persists.
Method 3: Access Teams on Other Devices
If Microsoft Teams hangs or isn't working on your computer, try accessing the app on a mobile device to see if the issue persists.
To download the Microsoft Teams app for Android and iOS, click here.
- Download Microsoft Teams for Android
- Download Microsoft Teams for iPhone
Method 4: Clear Cache Memory
Corrupted or faulty Microsoft Teams cache memory can be a reason for Teams hanging or freezing during startup. To resolve this issue, the solution is to clear the application's cache memory.
Step 1: Open File Explorer.
Step 2: Navigate to the following path:
C:\Users\username\AppData\Roaming\Microsoft
Step 3: Inside the Microsoft folder, locate and delete the Teams directory.
Step 4: Finally, try opening the Teams app to check if the issue persists.
This Mytour article has just guided you on how to fix Microsoft Teams hanging during startup. Additionally, if you have any queries or questions about Microsoft Teams tips and tricks, feel free to leave your comments below the article.
