One common cause of encountering iTunes error 0xe8000015 is when users incorrectly attempt to bypass the iPhone passcode or face issues during the process.
Guide to Fix iTunes Error 0xe8000015
When encountering iTunes error 0xe8000015 while syncing iPhone data via iTunes, you'll need to follow these steps:
Step 1: Check and update the latest version of iTunes here.
Step 2: Ensure stable connection between your iPhone and computer. We will put the device into DFU mode:
- For iPhone 6s, 6s Plus, 6, 5s, 5, 4s, iPad:
+ Press and hold the Power and Home buttons simultaneously for about 20 to 30 seconds.
+ When the iPhone screen turns black, count from 1 to 10 seconds, release the Power button, and continue holding the Home button until a notification appears on the computer screen, then release.
Note: If your iPhone displays the Apple logo on the screen, it means you have failed to enter DFU mode due to holding the Home button for too long.
* For iPhone 7 and later models
+ Turn off your iPhone while maintaining the connection to your computer.
+ Press and hold the Power button on the iPhone for 3 seconds, then additionally press and hold the Volume Down button for about 10 seconds.
Note: If after 10 seconds the iPhone screen displays the Apple logo, repeat the process again.
+ After 10 seconds, release the Power button and continue holding the Volume Down button for about 5 seconds, until the computer screen displays a notification, then immediately release.
If the device shows the connection symbol with iTunes, repeat the steps to enter DFU mode on the iPhone once again.
Step 3: Once successfully entering DFU mode on your iPhone, a notification will appear on the screen. Simply click Ok and select the Restore iPhone option to fix iTunes error 0xe8000015.
For MAC devices, press and hold Command+Shift and select the Restore iPhone option.
Step 4: Subsequently, a window will appear on the screen prompting users to access the folder containing the appropriate iOS firmware version authorized by Apple.
You can check and view the iOS firmware version your iPhone is currently using that can be updated HERE.
Step 5: You will need to select the confirmation Restore option to fix this iTunes error 0xe8000015.
- Immediately, the system will proceed to restore data and reinstall the software of this iPhone device to resolve issues such as logo hanging, device lock due to iTunes error 0xe8000015.
Note: If your device continues to encounter iTunes 0xe8000015 error again, try restarting both your computer and iPhone.
So, we have just explored the steps to fix the common iTunes 0xe8000015 error that users often encounter when updating iOS information on the computer using iTunes.
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Moreover, a common issue many people face when connecting their iPhone is that the computer does not recognize the device. To address this concern, you can refer to the guide on fixing iTunes not recognizing iPhone to quickly resolve this issue.