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Troubleshooting the unresponsive mouse scroll button issue on Windows 10
- Disconnect the mouse plug from your computer, wait for a while, and reconnect it. Check if the scroll button is functioning. If not, try plugging the mouse into a different port on the computer.
- Verify if the mouse plug is indeed operational by using it on another computer.
- Restart your computer. If any corrupted files are causing this problem, they will be resolved upon rebooting the computer.
If none of the above solutions work, try the following troubleshooting method:
Fixing the non-functional scroll on Windows 10
Updating the Mouse driver
Step 1: Press the Windows + R key combination to open the Run dialog. Then, type devmgmt.msc and press Enter. The Device Manager tool will appear.
Step 2: Now, click on Mice and other pointing devices and right-click on the mouse device you are currently using. Then, select Update driver.
Step 3: Press Enter to choose the option Search automatically for updated driver software for the question How do you want to search for the drivers?.
Wait for Windows to find the appropriate driver for your mouse, then download and install the compatible driver.
If you see the message The best driver for your device is already installed, then click on Search for updated drivers on Windows Update. The driver will be installed along with Windows Update.
Step 4: Press Alt + F4 to close the Device Manager window, restart your computer, and the non-functional mouse scroll button issue will be resolved.
2.2. Performing a Clean Boot
Step 1: Press the Windows + R key combination to open the Run dialog. Then, type msconfig and click OK. The System Configuration window will open.
Step 2: Select the General tab and uncheck the option Load startup items. Make sure you have selected the option Load system services.
Step 3: Click on the Services tab and select Hide all Microsoft services, then click Disable all > Apply > OK.
Step 4: Restart your computer, and it will boot in Clean Boot mode. Check if the issue has been resolved.
2.3. Uninstalling and Reinstalling Mouse Driver
Follow these steps to uninstall Mouse driver:
Step 1: Press the Windows + R key combination to open the Run dialog, type devmgmt.msc, and press Enter to open the Device Manager window.
Step 2: In the Device Manager window, click on Mice and other pointing devices and select the mouse you are using. Then, click Uninstall device to uninstall the driver.
Reinstalling Mouse driver:
Method 1: Simply restart your computer, and Windows will automatically reinstall the uninstalled driver.
Method 2: If the driver is not installed after restarting the computer, you will need to manually install the driver using the following steps:
- In the Device Manager window, select Action > Scan for hardware changes.
- This action will search for the uninstalled driver and reinstall it.
- Close the Device Manager window.
2.4. Restarting HID Service
Step 1: Press Windows + R, type services.msc in the Run dialog, and press Enter.
Step 2: In the list of services, find Human Interface Device Service and double-click on it.
Step 3: In the newly opened window, check if the Startup status option is set to Running (if not, click Start to start the service). Now, click the drop-down menu next to Startup type and select Automatic > Apply > OK.
Finally, close the Services window and restart your computer. If this method still doesn't work, try the next step.
2.5. Changing Mouse Properties
Step 1: Press the Windows + R key combination to open the Run dialog, type main.cpl and press Enter to open the Mouse Properties window.
Step 2: Select the Wheel tab and under Vertical Scrolling options, set The following number of lines at a time to 5. Then, click Apply > OK to save the changes.
Now, if you're using a Touchpad, go to Touchpad settings and modify the following items:
Step 3: Click on the Default option to reset the mouse settings to its original configuration.
Step 4: Go to the Gestures tab and select 2 options Inertial scrolling and Reverse Scrolling Direction. Then, click on Save to save the changes.
Finally, restart your computer.
2.6. Updating Windows
Step 1:Press the Windows + I key combination to open settings on your computer. Select Update & Security.
Step 2: On the right panel, choose Check for Updates. (Alternatively, you might see some updates already downloaded).
Step 3: Windows will check for updates, then download the latest version and allow you to choose a time to restart your computer to complete the update process.
Wait until the entire update process is complete and after restarting your computer, your mouse issue will be resolved.
2.7. Uninstalling and Reinstalling Touchpad Software (Synaptics)
Step 1:Press the Windows + R key combination to open the Run dialog, type appwiz.cpl and press Enter.
Step 2: In the newly opened window, locate the Touchpad application, double-click on it, and begin the uninstallation process.
Step 3: After uninstalling the driver, visit the manufacturer's website of your Touchpad and download the latest Touchpad driver.
Step 4: Install the latest Touchpad driver and then restart your computer.
Here are some effective ways to fix the non-working scroll button issue on Windows 10. With simple steps to follow, you can easily resolve this problem on your own before deciding to purchase a new mouse or take it for repair.
