Buzz
You're trying to access the Windows Store on Windows 8/8.1 but encountering an error with a message like “We weren’t able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again.” Follow the steps below to fix the issue of unable to access Windows Store on Windows 8/8.1.
Guide to Fixing the Issue of Unable to Access Windows Store on Windows 8/8.1
Step 1: Check if the system date and time are correct
- Press Windows + C to open the Charms bar and search for Date and Time
- Click on the Date and Time result, in the Date and Time window that appears, check if the displayed date and time are accurate (Time zone). If not, change it by clicking on Change time zone...
- In the Time Zone Settings window, click to select the time zone in the Time Zone section and press OK
- Alternatively, you can go to the Internet Time tab in the Date and Time window. Then, in the new window, click on Update now to synchronize the system time.
After completing the steps, try accessing the Windows Store again. If you still can't access it, proceed with the following method:
Step 2: Disable the Proxy Server
- Open the IE browser, click on the gear icon, and select Internet options
- In the displayed window, select the Connections tab and click on LAN settings
- Uncheck the box for Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) and press OK
Step 3: Log in and use a different account on the system
- Log out and then log in to the system with your account. Switch from the Microsoft account to a local account
- Press Windows + C and go to Settings --> select User --> click on Switch to a local account
Step 4: Refresh your computer
If you've tried all three methods above and still can't access the Windows Store, you may perform a computer refresh. Keep in mind that this will restore the system to its initial state, and some software you've installed may no longer be present.
Go to the Charms bar (Press Windows +C) --> Settings, select General --> Click on Get started and follow the steps to refresh your computer
Within the context of the article, we've provided guidance on various methods to resolve the issue of not being able to access Windows 8/8.1. We hope these small tricks will be helpful to you in your computer usage.
