Fixing Touch ID Malfunction on iPhone 5S

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Ngày cập nhật gần nhất: 15/4/2026

Hello Admin! I'm currently using an iPhone 5s, and I upgraded it to run iOS 7.1, but then Touch ID stopped working. How can I resolve this issue? Could you please guide me on how to fix it? Thank you.

Hi there! When upgrading or downgrading to iOS 7.1 on iPhone 5s, it's common to encounter Touch ID issues. There are various reasons for this problem. Let's explore the causes and solutions together. Additionally, readers can check out articles on fixing iPhone Baseband loss.

Fixing Touch ID Malfunction on iPhone 5S

Method 1. Clearing all registered fingerprints on Touch ID and re-adding them

You can follow this simple yet effective method by clearing all registered fingerprints on Touch ID and then re-enrolling them. Here's how to do it:

Step 1: Navigate to Settings on your iPhone 5S

Step 2: Tap on Touch ID & Passcode

Step 3: Enter your Passcode if prompted.

Step 4: Place any fingerprint and then tap Delete Fingerprint. Repeat these steps until all fingerprints are removed.

Step 5: Tap Add a Fingerprint... and complete the process of adding your fingerprint once again.

Step 6: Try Touch ID again, if you're lucky, the Touch ID issue may be resolved at this step. If not, proceed to step 2.

Method 2: Restoring iPhone 5S from a Backup

Step 1: Connect your iPhone 5S to the computer and launch iTunes

Step 2: Select your iPhone from the right corner of the screen.

Step 3: Next, click on Restore iPhone...

Step 4: The next window will prompt you to choose a backup option. Select Back Up. If you've already backed up to iCloud, you can click Don’t Back Up.

Step 5: Click on Restore and Update

Step 6: Wait for iTunes to complete the process.

Step 7: Once iTunes finishes, proceed to restore your data backups from iTunes or iCloud.

If the issue persists, take your iPhone 5S to the authorized service center for diagnosis and repair.

Here we have guided you on how to fix Touch ID not working on iPhone 5S. With the methods provided, we hope you can resolve your issue soon. If you've fixed the problem and are using your device normally again, consider downloading the widely-used messaging app, Zalo for iPhone.

Frequently Asked Questions

What should I do if Touch ID stops working on my iPhone 5S after upgrading to iOS 7.1?

If Touch ID stops working after upgrading to iOS 7.1 on your iPhone 5S, first try clearing all registered fingerprints and re-adding them. If this doesn't resolve the issue, consider restoring your iPhone from a backup using iTunes.

Can restoring my iPhone 5S from a backup fix the Touch ID malfunction?

Yes, restoring your iPhone 5S from a backup can potentially fix the Touch ID malfunction. After connecting to iTunes, select 'Restore iPhone' and choose the appropriate backup to restore your device.

How can I clear and re-add fingerprints to fix Touch ID on my iPhone 5S?

To clear and re-add fingerprints on your iPhone 5S, go to Settings, tap on Touch ID & Passcode, and delete all registered fingerprints. Then, select 'Add a Fingerprint...' to enroll your fingerprints again.

What should I do if Touch ID issues persist after trying the recommended fixes?

If Touch ID issues persist after trying the recommended fixes, it's advisable to take your iPhone 5S to an authorized service center for a professional diagnosis and repair to resolve any underlying hardware issues.

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